Job Description:
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
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Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview
Enterprise Payments Technology - Global Business Services team is involved in Architecture, Development & Testing. Applications in EPT provide critical services to our customers and clients such as Zelle, that enables person to person payments, Digital Wallets, Debit Card Purchase, Bill Payments, Merchant Acquiring, International and Domestic Remittances, Mortgage Payments, Scheduled Transfers. It also supports capabilities for Card Management, External Account Management and Settlement. The EPT team is playing a crucial role in transformational initiatives and maintaining digital payments change. In Payments we are moving with API first approach. We are transitioning to Continuous Integration and Deployment using the Horizon Platform and focused on test automation using SOATest. Team here is involved in executing strategies like NEVER DOWN, and Payment Simplification. Platform Stability as part of Never Down is also a focus area due to the need for high availability of the payments platform for our customers. It is also engaged in a POC for containerization using OpenShift. The India team is spread across 4 locations in India - Chennai, Gurugram, Hyderabad and Mumbai. Continuous Innovation is our motto, with over 100 patents, multiple Opex process improvements to its name. At the same time, we are a highly engaged an motivated team that believes in having fun while working.
Job Description
Merchant Services Support Engineer
- Solid understanding of the SDLC, ITIL processes, change management, release management and configuration management.
- Knowledge of Payment industry, Cards, ATM & POS Terminal and transaction processing protocols etc.
- Solid Project Management skills.
- Knowledge of information systems elements (hardware, software, network) and their application to business functions/processes
- Knowledge database concepts and MS Office.
Responsibilities
Candidate will be responsible for support of applications relative to Merchant & Payment industry, Cards, POS Terminal and transaction processing protocols i.e., ISO 8583, fixed length message formats etc.
Requirements
Education
- BE/B.Tech/MCA
Certifications If Any
Experience Range
- 6 - 9 Years
Foundational skills
- Professional certification in .NET development or related technologies.
- Experience with front-end technologies such as HTML, CSS, and JavaScript.
- Knowledge of database systems and SQL.
- Familiarity with software version control systems (e.g., Git).
- Working know-how of front-end technologies such as HTML, CSS, and JavaScript.
- Experience incident management and change management methodologies.
- Experience on the .Net production support.
- Programming Language
- .Net Core, Entity Framework, C#
- HTML, CSS, Flutter
- C++
- Linux
- Scripting - python, shell
- Tools - Grep, awk, netstat, pstat, free, vmstat
- Networking - Cacti
- SQL - Oracle preferred
- Splunk
- Dynatrace
- Sitescope
- Catchpoint
Desired skills
- Extensive experience in supporting Payment and Merchant Services.
- Standards - ISO 8583 message standard, and its versions for different card networks like Visa, MC, Discover, Amex from Merchants gateway.
- E-commerce
- Hosted Payment Pages/Secure Acceptance
- Recurring and Tokenized payments
- Mobile Payments
- Apple Pay
- Google Pay
- Point of Sale Technologies
- NCR
- PAX
- REST APIs
- VISA Developer APIs
- Fraud and Transactional Risk Management concepts
Work Timings
- 12.30 PM to 9.30 PM IST (Need to be flexible as per business need)
Job Location*
- Mumbai, Chennai, Hyderabad, Gurugram, GIFT