Operations Project Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for managing medium to large projects for an operations department or Line of Business. Key responsibilities include determining appropriate test methods, coordinating execution across stakeholders and test groups, managing project scope, planning, and organizing, directing the execution of test plans and scripts, and working closely with management on project impact and direction. Job expectations include acting as the first point of contact for end-to-end project status, project health, mitigation, and timely escalation to leadership and stakeholders.

Responsibilities:

• Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and provides reporting for the overall testing throughout the testing process
• Manages and directs project parameters, costs, project testing execution, and resource allocation
• Partners with operations management on creating project impact and providing direction and guidance to internal teams
• Coordinates development of key project deliverables in partnership with various key internal and external business partners
• Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures
• Establishes project status routines and tracks critical path deadlines and overall business measures for success
• Leads defect resolution and roadblock clearing efforts to enable successful completion of testing

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner's mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills:

• Attention to Detail
• Collaboration
• Risk Management
• Active Listening
• Change Management
• Customer and Client Focus
• Problem Solving
• Process Mapping
• Business Case Review
• Critical Thinking
• Planning
• Presentation Skills
• Project Management

LOB Description:

- Analytical - ability to critically evaluate info gathered from multiple sources, reconcile and research variances, work with numbers to tell a story, and present complex data in a clear and logical manner specifically tailored to audiences with varying levels of seniority and backgrounds

- Analytical mindset with the ability to manage competing priorities

- Demonstrated organizational skills with a keen ability to prioritize daily tasks as well as ad hoc requests. Strong attention to detail with ability to manage multiple priorities with lifespans of anywhere from an hour to a year depending on the deliverable

- Communication - verbal and written via Skpe, e-mail, video conference, and phone. The role requires you to be comfortably and confidently communicate with many stakeholders from operations Executives, operations line managers, peer operations organizations and other orgs such as Finance, HR, and Talent Acquisition

- Proactive self-starter, motivated and operates with a sense of urgency and strong attention to detail. Has an aptitude to learn quickly under pressure with the ability to manage within tight deadlines

- Facilitator - ability to plan, facilitate, and lead meetings, as well as prepare materials

Required Qualifications

• Strong Microsoft Office skills
• Strong organizational and time management skills
• Ability to manage competing priorities and deadlines
• Excellent written and oral communication skills
• Ability to build partnerships across teams and lines of business

Desired Qualifications

• Project Management experience
• Risk Management experience
• Regulatory or Compliance experience
• Financial Industry Experience

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:
1st shift (United States of America)

Hours Per Week:
40

Client-provided location(s): Newark, DE

Job ID: BankOfAmerica-JR-25036580

Employment Type: FULL_TIME

Posted: 2025-09-02T18:57:53