Operations Project Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Initiative Management Team's primary responsibility is to ensure that all Enterprise Change Management Requirements are applied to projects involving Fulfillment & Recovery within Credit Assistance. This includes leading the management of Universal Change Risk Assessment (UCRA) and Program Project Risk Tool (PPRT) projects with the responsibility for ensuring that all changes are appropriately documented, risks are assessed, and metrics are developed and monitored. Responsibilities include the overall direction, coordination, control, and implementation of projects which align with the businesses' strategic vision and goals.

• Partner with change owners and the Fulfillment & Recovery team to plan and implement changes for Consumer Credit Assistance projects spanning across all products
• Oversight for all initiative intake, prioritization, and change management requirements
• Plans, organizes, monitors and controls projects using appropriate tools and methodologies to ensure efficient and effective project completion
• Assemble and coordinate project teams
• Ensure early identification of risk and appropriate transparency with Risk and Compliance partners regarding impacts
• Completion of all required change documentation which must adhere to the enterprise change management standards
• Responsible for ensuring completion of all post implementation change requirements including the deployment of risk mitigation plans, collection and attachment of all mitigation plan evidence and metric performance results

• Superior planning and organizational skills are the most important skills for this role
• Self-starter who takes initiative and works independently, with minimal oversight and guidance
• Proficient experience with Microsoft Office, WebEx and SharePoint
• Strong ability to communicate (written and verbal) across all levels
• Proven ability to present formally and informally to all levels of leadership
• Experience with leading meetings and the ability to hold people accountable
• Proven problem solving skills
• Capability to work effectively in a team environment
• Experience working with Risk and Control partners

• Experience in the Universal Change Risk Assessment (UCRA) application and process
• Consumer Credit Assistance (CCA) experience
• 2+ years of experience in the Project and Programming Risk Tool (PPRT)
• 1-2 years project management related experience