Operations Analyst - Banknotes

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

• Monitor and validate AS400 Banknote invoices following standard procedures
• Review the daily control reports
• Verify daily manual entries
• Investigate and resolve outstanding items in a timely manner, adhering to policies and procedures
• Ensure assigned online support cases are completed
• Prepare monthly stats reports.
• Liaise with banknote advisory desk and operations
• Ensure quality service and effective and efficient operations support for internal business partners and external customers
• Prioritize daily tasks to ensure deadlines and deliverables are met
• Identify and implement process improvements
• Other related functions supporting outsourced vault activity in Toronto.
• Perform other duties as assigned

• Working knowledge of the AS400 system an asset
• Solid computer skills including Excel and strong analytical skills
• Ability to work independently and achieve daily deliverables
• Experience in banking back office operations functions
• Demonstrated working knowledge of processes and procedures
• Excellent organizational skills
• Strong attention to detail and accuracy
• Availability to work shifts and statutory holidays if required
• Commitment to teamwork

• Excellent presentation, problem solving skills as a leader. A proactive learner and self-starter seeking continuous improvement in all job-related aspects.
• Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions.
• Commitment to challenging the status quo and promoting positive change.
• Experience working and managing teams in a global environment an asset.
• Excellent interpersonal skills, positive mindset, and ability to drive employee engagement.