Operations Analyst

Job Description:

Enterprise Role Overview:

Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report creation and generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Responsible for following up and obtaining missing motor vehicle titles, working with titling services, DMVs and other government entities. Working knowledge of motor vehicle titling experience is preferred. Individuals typically have 2 to 4 years of experience.

LOB Job Description:

• 1+ years of vehicle titling experience
• Working knowledge of Word, Excel and Outlook a must
• Detail oriented
• Highly organized
• Persistent when working on a difficult or complex problem
• Analytical - able to learn a complex pattern and then identify inconsistencies
• Advanced Excel Skills
• Willing to ask questions
• Ability to learn on the job - Self-starter
• Patience
• Able to work well with others
• Able to communicate confidently and professionally (both in writing and in speech) with peers, management, customers, and third parties
• Good time management
• Able to consistently process volume with precision
• Advanced computer literacy
• Comfort utilizing multiple computer systems simultaneously to access data rapidly

• BS/BA