Operations Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Enterprise Overview:

Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training.

• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes
• Account Receivable and Inventory analysis supporting Asset Based Lending loan portfolios
• Determine eligible client collateral in accordance with Credit Agreement
• Review and understand client trends in relation to Accounts Receivable, Accounts Payable and Inventory collateral levels
• Identify and escalate potential risk items in client loan support documentation
• Effectively communicate analysis to business partners & clients
• Extracting / formatting / uploading client report data for multiple lending lines of business Review client file submissions for completeness and assess file format for predetermined requirements
• Coordinate the receipt of missing/incomplete documentation with our internal Servicing partners
• Collaborate with internal Servicing Partners to insure correct data extraction
• Create and update formulas within data extraction tool used to upload client files to analytical application
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Commitment to challenging the status quo and promoting positive change
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking

• Minimum 1 year of relevant work experience
• Ability to manage multiple and sometimes competing priorities
• Work independently
• Takes ownership
• Analyze issues and drive problem resolution
• Good written and verbal communication skills
• Willing to learn and adapt to change
• Working knowledge of Windows and Microsoft Office
• Proficient in Excel and understanding of Excel formulas

• Experience with General Ledger or Accounting practices
• Financial analytics
• Reconciling data sets
• Data Mining - Identifying key data points, isolating for further analysis
• Knowledge of Monarch Pro and Microstrategy reporting
• Efficient prioritization of client processing requests - Multi-tasking; prioritizing
• Communication Skills: Clear and concise emails; able to provide clear explanation of issues to Business partners and Leadership
• Confident relaying findings and reporting to Senior leaders and Business relationship partners
• Troubleshooting - Ability to evaluate issues and escalate if needed with potential resolutions
• Knowledge of Asset Based Lending and Borrowing Base structure
• Experience in connecting with a diverse set of clients to understand future business needs -is a continuous learner