Markets Support Specialist

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Our Central Park office in Leopardstown, boasts modern facilities based in Dublin's premium business park. With an onsite gym and staff restaurant, all your daily needs are conveniently catered for. Travel options include the LUAS network and the Central Park shuttle service between Dublin City Centre and Central Park. We also provide tax saver tickets as part of our award-winning benefits package, which means getting to work has never been so easy.

Role Description:

This job is responsible for providing advanced end-to-end operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business, and cross-business functional support through the lifecycle of a trade. Key responsibilities include ensuring trading and operational activities are completed accurately and before deadlines, researching and resolving issues, and simplifying client interactions. Job expectations include being customer oriented and data driven, while focusing on continuous improvement.

Responsibilities:

• You will be providing operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral management

• Provides simplified client interactions and deepens client relationships across Global Banking and Markets' clients

• Completes accurate, timely clearing and settlement of trades with internal and external counterparties including reconciliation management and governance of trade fails and breaks

• Improves and simplifies the client experience, reducing manual touchpoints

• Supports the implementation of new processes to improve the overall business operating model

• Identifies and flags potential risks in a timely manner

• Ensure timely and efficient settlement of transactions across the team on behalf of clients and the trading desk for Emerging markets

• Employ networking skills to manage your relationships with clients, the trading desks, settlement agents, registrars, relationship managers, middle office representatives and information sources

What we are looking for:

• Provides operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral management

• Completes accurate, timely clearing and settlement of trades with internal and external counterparties including reconciliation management and governance of trade fails and breaks

• Performs tasks accurately during high volume periods in a team environment

• Improves and simplifies the client experience, reducing manual touchpoints

• Supports the implementation of new processes to improve the overall business operating model

• Identifies and flags potential risks in a timely manner

• Leading a team associates responsible for providing settlement and operational support

• Ensure timely and efficient settlement of transactions across the team on behalf of clients and the trading desk for Emerging markets

• Employ networking skills to manage your relationships with clients, the trading desks, settlement agents, registrars, relationship managers, middle office representatives and information sources

• Escalation point of potential risk and exposure items and ensure that any risk is escalated further if appropriate

• Management protocols for the team (e.g. run regular team meetings, 1:1s, performance reviews, interviewing etc.)

• Input into strategic work and leading projects such as T1 and to lead the team through these changes.

• Excellent organisational skills are required with the ability to prioritise workload across the team

• Development of established procedures to include any changes to the processes

• Hands online management experience, preferably in securities operations in a large financial services organisation with demonstrated experience and success in managing and motivating teams

• Ability to communicate clearly and concisely verbally and in writing.

Skills that will help:

• Ability to multi-task effectively, work well under pressure and meet tight and changing deadlines

• Influencing and diplomacy skills; ability to present a viable solution and obtain buy-in

• Ability to understand and manage the sensitivities of different stakeholders at different levels

• Demonstrate experience in building relationships and providing solutions

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.

• Commitment to challenging the status quo and promoting positive change.

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Benefits of working at Bank of America:

Ireland

Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan

• Ability to donate to charities of your choice and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of Ireland's most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, membership of the Traveller community, age, sexual orientation, pregnancy or maternity, civil status, socio-economic background, family status or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.