Leasing Credit Officer I - Collections

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

• Maintain asset quality by reducing the overall delinquencies through the use of sound, effective, and pro-active, commercial collection techniques
• Resolution of complex issues impacting delinquencies, using research, reconciliation and analytical skills
• Work within a Team of Leasing professionals supporting the Bank of America Global Leasing platform
• Ensure that all assigned accounts are thoroughly worked which includes prompt and consistent contact and follow-up by way of phone calls and email
• Meet all departmental goals, including overall and individual delinquency targets
• Meet collection targets set for late payment interest income
• Early identification of contracts that warrant further collection efforts to minimize loss
• Prompt notification and escalation of all potential issues to management
• Provide all customers with professional and courteous service
• Resolve accounts and work with customers to maintain a current payment status by assisting with invoicing concerns, general inquiries, and account reconciliation
• Employ excellent verbal communication skills, including listening, probing and negotiating with customers to create a sense of obligation/urgency to resolve delinquency
• Maintain an excellent rapport with Vendors, Credit, Operations and Relationship Management personnel
• Ability to reconcile accounts

• 6+ years of commercial collection experience
• Commercial equipment leasing experience

• Retail collections experience with knowledge of logistic transportation industry

• Adaptability
• Attention to Detail
• Data Collection and Entry
• Prioritization
• Recording/Organizing Information
• Analytical Thinking
• Critical Thinking
• Issue Management
• Oral Communications
• Problem Solving
• Collaboration
• Credit and Risk Assessment
• Decision Making
• Innovative Thinking
• Written Communications