Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
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Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.
LOB Job Description:
Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, call center support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Intermediate level position performs routine and various item processing functions under moderate supervision within a process that has built-in checks and balances. Decisions have some impact on internal and external customer relationship.
Schedule: 2nd shift Monday through Friday 11:00AM to 7:30PM CST
Responsibilities:
- Contributes to overall success of an Operations team as an individual contributor
- Handles operational activities and queries for either single or multiple Lines of Business across the enterprise
- Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners
- Provides functional expertise knowledge to projects or initiatives relating to the business unit
- Maintains internal operational and financial controls and works within the risk appetite of the business unit
- Continues to review processes to ensure they are efficient and implements process improvement opportunities
- Use full keyboard and numeric pad.
- Enter data based on customer instructions and screen prompts
- Acknowledge out of balance transactions
- Complete all tasks by customer's specified deadlines.
- Communicate computer system problems
- Other assigned duties
Required Qualifications:
- PC literate
- Ability to work under pressure
- Ability to complete work quickly
- Ability to work in team environment
- Ability to organize and set priorities
- Ability to communicate effectively
- Detail & Quality oriented
- Ability to work with little supervision
- Ability to work over when needed
- Ability to detect and handle unusual situations
- Ability to adapt to new methods in an automated environment
- Ability to identify processor and remitter errors
- Ability to handle high volumes of work
- Good hand eye coordination.
- Ability to grasp basic data processing concepts/procedures
- Ability to solve problems logically
- Ability to maintain minimum production standards
- General understanding of Lockbox.
Skills:
- Data Collection and Entry
- Active Listening
- Adaptability
- Attention to Detail
- Collaboration
- Reporting
- Critical Thinking
- Customer and Client Focus
- Oral Communications
- Planning
- Account Management
- Process Management
- Conflict Management
- Decision Making
- Inclusive Leadership
Shift:
2nd shift (United States of America)
Hours Per Week:
40