Lead Operations Representative - 1st Shift

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Job Description:
This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

Line of Business Description:

Individual contributor role within the Safe Deposit Box Abandoned Property & Escheatment unit that demonstrates leadership and analytical qualities. Processes transactions in one or more of the company's internal operations to support domestic businesses or services functions. Responsibilities may include: reporting, customer service support, reviewing and processing transactions to include closing accounts, reconciling, correspondence preparation, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and may act as a subject matter expert. Able to prioritize and complete daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members. Also, specifically: Responsible for receiving shipments of contents (in tamper proof bags) from forced open safe deposit boxes, as well as reconciling shipments and entering customer information into the abandoned property system and storing contents for future retrieval. In addition, may be responsible for preparing outgoing shipments of contents upon customer reclaiming contents, as well as shipping contents to the various States' Unclaimed Property Division. On occasion may require interactions with the various States' Unclaimed Property Divisions to resolve issues. Candidate must be able to work in a dual control environment and must have mobility to stand, bend, and lift packages 1 lb. to approximately 25 lbs. Candidate must be detail oriented and must be accurate and adhere to all policies and procedures. This is a fast paced environment and must be able to work under pressure to meet strict deadlines. Also, responsible for preparing various internal and external detailed reports, as well as letters to customers, while utilizing internal systems to research, complete maintenance and close safe deposit box accounts. Associate is also expected to learn and assist with other functional responsibilities within Unclaimed Property - Safe Box

Schedule: Monday through Friday 7:00am-3:30pm

Responsibilities:

• Contributes to overall success of an Operations team as an individual contributor
• Handles operational activities and queries for either single or multiple Lines of Business across the enterprise
• Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Maintains internal operational and financial controls and works within the risk appetite of the business unit
• Continues to review processes to ensure they are efficient and implements process improvement opportunities
• Prepares various internal and external detailed reports, as well as letters to customers, while utilizing internal systems to research, complete maintenance and close safe deposit box accounts
• Cross-trained to assist with other functional responsibilities within Unclaimed Property - Safe Box
• Provide subject matter expertise for training materials, procedures, projects
• Work with Associate Readiness and Communication Team

Required Qualifications:

• Must be able to stand, bend, and lift packages up to 25 lbs
• Must be able to work in a dual control environment and must have mobility to stand, bend, and lift packages 1 lb. to approximately 25 lbs.
• Must be detail oriented and must be accurate and adhere to all policies and procedures.
• Able to work in a fast paced environment with ability to work under pressure to meet strict deadlines.
• Strong computer skills including Microsoft Office Applications
• Excellent verbal and written communication skills
• Strong interpersonal skills and the ability to work effectively with multiple teams
• Able to work independently and within a team structure
• Exceptional analytical and problem resolution skills
• Ability to analyze account level information, communicate effectively with leadership and FLU partners

Skills:

• Active Listening
• Adaptability
• Attention to Detail
• Collaboration
• Data Collection and Entry
• Critical Thinking
• Customer and Client Focus
• Oral Communications
• Planning
• Reporting
• Account Management
• Conflict Management
• Decision Making
• Inclusive Leadership
• Process Management

Shift:
1st shift (United States of America)

Hours Per Week:
40