GBGM AML Refresh & Enablement Ops-Readiness & Adoption

Job Description:

Job Title: Business Control Manager - GBGM AML Refresh & Enablement Operations - Readiness & Adoption

Corporate Title: Vice President

Location: Bromley

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location Overview:

Join our bustling Bromley office, situated in one of London's greenest boroughs. Here you'll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Global Banking & Global Markets (GBGM) AML Refresh & Enablement Ops is seeking a motivated and detail-oriented AML Readiness & Adoption Associate to join our Employee Readiness & Adoption team. This role plays a key part in supporting change initiatives that ensure compliance with Customer Identification Program (CIP) and Customer Due Diligence (CDD) requirements, while driving adoption across the organization.

Role and Responsibilities:

• Build and maintain strong relationships across AML, FLUs, and key partners, serving as a change readiness liaison.
• Develops and manages processes to enhance effectiveness and efficiency of LRR and business initiative changes.
• Serves as an escalation point to resolve broad and complex operational issues and implement sustainable solutions.
• Support Refresh Operations business with KYC related queries and requests.
• Drive the change readiness of strategic AML initiatives to drive a streamlined process focused on timely and quality execution of Refresh.
• Partner with Audit and Compliance to respond to internal/external audit findings and regulatory remediation activities.
• Drive execution of strategic AML change initiatives, with a focus on timely, high-quality refresh completions.
• Serve as a business lead for resolving complex KYC-related queries and requests.
• Ensure alignment of operational processes with policy, regulatory, and control standards
• Proactively identify and monitor emerging Quality and AML risks and trends, integrating risk intelligence into AML program initiatives.
• Contribute to effective risk management by escalating concerns, engaging in healthy debate, and helping inform program enhancements to mitigate AML risk.
• Support the identification and escalation of AML-related gaps and issues and participate in discussions around risk tolerance and control effectiveness.
• Work closely with business leaders to ensure the documentation reflects the evolving business needs and regulatory changes in the AML space.
• Engage with senior stakeholders and leaders to identify issues and/or control improvements for remediation.

• This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

• Education: Bachelor's degree. Additional certifications or training in AML compliance OR the equivalent is a plus.

• Experience in financial services, compliance, or legal sectors. Previous experience in AML or related fields is highly preferred.
• AML Knowledge: A solid understanding of Anti-Money Laundering regulations, processes, and procedures is a plus, or the ability to quickly learn and apply AML concepts.
• Communication: Excellent written and verbal communication skills. Ability to work with cross-functional teams to gather information and translate technical concepts into clear, user-friendly content.
• Attention to Detail: Strong attention to detail, with a focus on accuracy and clarity in all documentation.
• Software Tools: Proficiency in Microsoft Office (Word, Excel, PowerPoint), documentation tools (e.g., Confluence, SharePoint), and experience working with document management systems.
• Time Management: Ability to manage multiple projects and meet deadlines while maintaining high-quality standards.
• Compliance Activities: Ability to navigate and lead through ambiguity, influence stakeholders, and drive results.
• Audit Activities: Familiarity with audit processes and regulatory compliance requirements.

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland's most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area