Delivery Lead - Technology
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
About the Team:
The Technology Asset and Service Configuration Management (TASCM) team is responsible to ensure the assets (hardware/software) required to deliver services are properly controlled, and that accurate and reliable information about those assets are available when and where it is needed.
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Job Description:
The Delivery Lead is accountable for operational management of the TASCM process; plan and coordinate process activities; monitor, analyze and report on process performance; identifying opportunities and making improvements to the TASCM process; planning and managing support of TASCM Tools; coordinating interfaces between TASCM and other ITSM Processes; performing Configuration audits; analyzing and defining the structure of the configuration management system: support activities for the corporate TASCM tools architecture; experience in data analysis of large amounts of data.
This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client's expectations in terms of the functionality, quality, timeline, and cost.
Responsibilities:
- Support the standup, configuration, and implementation of TASCM Process.
- Work with Process Controllers supporting Technology Domains and dashboard monitoring
- Collaborate with GIS and downstream partners to ensure data coverage for asset coverage
- Identify and carry out continual service improvement to the TASCM Process
- Participate in governance calls, audits and reviews
- Carry out day to day Major Process Activities identified in Single Process Inventory
- Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
- Manages coordination of delivery and dependencies across multiple teams
- Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
- Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
- Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
- Supports resource planning for delivery and execution
- Ensures adherence with Enterprise Change Management standards
Required Qualifications:
- ITIL Foundations Certified
- ServiceNow
- Project Management
- Familiar with infrastructure and software operational procedures (Install/remove/Modify)
- Database Administration of an enterprise level RDBMS
- Process Design experience
- Strong Excel skills
Desired Qualifications:
- ServiceNow ITSM experience
- ITIL 4
- Bachelors degree in technology or related field from accredited university
Skills:
- Collaboration
- Project Management
- Result Orientation
- Solution Delivery Process
- Stakeholder Management
- Analytical Thinking
- Business Acumen
- Financial Management
- Influence
- Risk Management
- Agile Practices
- Data Management
Shift:
1st shift (United States of America)
Hours Per Week:
40
Perks and Benefits
Health and Wellness
- FSA
- HSA
- On-Site Gym
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
Work Flexibility
Office Life and Perks
Vacation and Time Off
- Leave of Absence
- Personal/Sick Days
- Paid Holidays
- Paid Vacation
- Sabbatical
Financial and Retirement
- Performance Bonus
- Company Equity
- 401(K) With Company Matching
Professional Development
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Tuition Reimbursement
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program