Bus Continuity Consultant Global Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

• Conducts current-state risk-based assessments to develop business continuity management strategies and monitors the effectiveness following the implementation of the plan
• Evaluates the performance of plans, processes, and programs at assigned organizational level, while assessing progress towards identified objectives
• Implements, monitors, and modifies procedures for the effective response to incidents and the continuance of critical business services, based on testing and exercises of plans or actual events
• Supports testing of business continuity plans to assess readiness, identify deficiencies, and promote enhancements
• Identifies, validates, and escalates gaps in business continuity readiness to senior management and second line partners
• This role is responsible for supporting the end-to-end Business Recovery Planning and Testing processes and driving overall operational resiliency for a portfolio of business functions within Global Operations.
• Work closely with function teams and the function owner to complete deliverables and collaborate with other GO GBRCs to ensure deliverable consistency and quality
• Directly update deliverables in the business continuity systems of record, including Continuity Planning Tool (CPT) and Third Party Exit Strategy (TPES) planning tool
• Interact with senior leaders and engage/influence business partners across the defined portfolio
• Build and maintenance of the following deliverables for the GBRC's portfolio of business functions:
• Business Impact Analysis (BIA) - functional risk assessment to determine the function's Recovery Time Objective (RTO). Also includes identification of the function's application, third party, and other function dependencies
• Business Recovery Plan (BRP) - recovery strategies and tasks for recovery of the function; includes recovery for physical location disruption, dependency disruption (application, third party, and other function), and employee unavailability (e.g., pandemic)
• Business Recovery Function-Location Testing - the GBRC will write test scripts and expected results and oversee test execution by function teams
• Third Party Exit Strategy Plans - detailed exit plans for third party permanent disruption
• Third Party Exit Strategy Plan Testing - tabletop testing to exit plans to confirm plan viability
• The GBRC will have opportunities to participate in or run projects from time-to-time based on availability, project topic knowledge, and career interests.

• Required Skills
• Minimum 2 years Business Continuity or Business Support experience
• Ability to work independently with a bias for action
• Capability to learn fast and demonstrate critical thinking
• Strong communication skills, both verbal and written
• Comfortable guiding the business through key business continuity deliverables and confidence to influence the development of robust, executable business recovery strategies
• Ability to build strong relationships with business function owners and become trusted advisor on resiliency and business continuity topics
• Proficient with Microsoft Office suite of applications including Word, Excel, PowerPoint

• Desired Skills
• Working knowledge of Global Operations (GO) environment and processes
• Experience with resiliency and business continuity key concepts, including internal standards and tools (Continuity Planning Tool - CPT, Third Party Exit Strategy - TPES tool)

• Active Listening
• Adaptability
• Attention to Detail
• Critical Thinking
• Data Collection and Entry
• Collaboration
• Continuous Improvement
• Issue Management
• Record Keeping
• Written Communications
• Business Continuity Management
• Data Management
• Data and Trend Analysis
• Policies, Procedures, and Guidelines Management
• Process Simplification