AVP, Client Servicing Specialist, Global Markets Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Role Description:

Responsible for conducting day-to-day activities to support business and clients globally by developing a deep understanding of the organization and services offered to resolve complex client inquiries. Key responsibilities include onboarding, servicing and offboarding clients, opening, maintaining, and reconciling account information. Job expectations include ensuring all activities are performed with a high degree of accuracy and comply with all regulations and policies while driving solutions that best meet our clients' needs..

Responsibilities:
• Improves and simplifies the client experience, reducing manual touchpoints
• Ensures transactions are completed in an accurate and timely manner, managing escalations as needed
• Supports the preparation of frequent reports and other measures of data
• Drives operational initiatives both internally across the organization and with clients to drive efficiencies, increase revenues and reduce risk
• Identifies and flags potential risks in a timely manner

Requirements:
• Client facing experience and ability to conduct discussions with Clients in a confident manner.
• Strong communications skills and ability to manage other teams to ensure resolution of queries.
• Self-motivated and able to work independently. Candidate will be able to prioritize and know when to escalate.
• Excellent time management skills: Able to prioritize and handle high volume and time sensitive client queries.
• Demonstrate a logical approach to problem solving.
• Ability to work under pressure in a team environment potentially managing multiple projects/deadlines simultaneously.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
• Demonstrate a high level of commitment and professional work ethic.
• Understanding of Markets Operations Trade lifecycle with ideally a focus on Settlements & Corp Actions.
• Fluent in written and spoken English, plus additional languages would be a benefit but not essential
• Strong Microsoft Office skills (PowerPoint/Excel/VBA) would be preferred.

Other Qualifications:

• Knowledge of industry rules and regulations, as well as common industry wide business practices.
• Strives to bring new thoughts and ideas to teams, to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.