Assistant Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

This role is part of Enterprise Independent Testing (EIT) function - Business Support. EIT is a control function that performs independent testing to ensure robust governance and appropriate oversight process is in place. It assesses that controls are effective, complete, and appropriate through our risk management process - Identify, Measure, Monitor and Control. Testing is performed on controls set in various stage of product life cycle across various products. The function is responsible inter alia reporting and oversight for GBS and business metrics, forecasting, resource management, financial management, location strategy, management reviews, driving operational excellence and routines.

Job Description: The incumbent position will be of a Business Support Management (BSM) Assistant Manager (AM), who would be working closely with the BSM Lead for various strategic / tactical deliverables and ad hoc requests. Additionally, the incumbent would be required to work on creating, generating MIS reports, maintaining the internal associate database and providing ad hoc reports as and when required.

• Analyze data and translate it into impactful presentations for leaders' review
• Create MIS reports and dashboards with large sets of data
• Ensure timely and accurate reporting.
• Be the custodian for Headcount Report, learning data, RSA tool, etc.
• Maintain various sections in the Employee Associate Database for Enterprise Independent Testing team
• Coordinate efforts between the front-line managers for data collection for various reports
• Act as a Single Point of Contact for liaising with a Support function and soliciting the inputs on a monthly basis

• Education : Bachelor's degree
• Certifications : NIL
• Experience Range : 7 to 9 years of relevant experience
• Foundational skills:
  • Advanced Microsoft Excel Skills [(VBA - write Macros) Array functions, Nested Ifs, lookups, conditional formatting, data validation, pivots, data visualization)]
  • Ability to handle high level data analysis
  • Demonstrate zeal to learn and positive attitude
  • Work under pressure to deliver under stringent timelines
  • Excellent verbal and written communication skills
  • Self-Starter, work with a proactive mindset
  • Stakeholder Management - coordinate efforts with EIT Leads to deliver reports in a timely and accurate fashion
• Desired skills
  • MS office - Excel, PowerPoint One Note
  • Lean Six Sigma
  • Sharepoint