12 month contract, Fulfillment and Service Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• Provide front-line support to customers by responding to inquiries, resolving transaction issues and assisting with banking services
• Handle daily transaction processing, such as fund transfer, clearing settlements and reconciliations
• Monitor and resolve operations issues or discrepancies in transactions
• Follow maker-checker and other internal control processes to minimize risk and errors
• Collaborate with front-office and other department to support customer transactions and resolve inquiries

• Understand and implement changes resulting from Regulation update
• Provide regulatory and audit exam management in partnership with Compliance for internal and external reviews
• Manage the operational risk with stable operations and full compliance to local and global regulations
• Satisfactory audits, reviews, exams (internal and Regulator driven)

• Minimum 1 year of experience in Banking Operations is preferred, especially in client service or back-office functions; however, fresh graduates are welcome to apply
• Basic knowledge of banking processes, transaction handling, and regulatory compliance is advantage
• Good communication and interpersonal skills to coordinate with internal teams and clients
• Ability to manage alliances, client relationships, cross functional initiatives and process integration within the geography covered
• Strong analytical skills with attention to detail, accuracy, and ability to work with numbers
• Ability to work under pressure, meet deadlines, and maintain a high level of integrity
• Comfort working in a collaborative team environment
• Absolute team player and evidence of character consistent with Bank of America's core values