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Banfield Pet Hospital

Client Service Coordinator

College Park, GA

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the
productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good
communication with associates and clients, and coordinates the care of clients and pets in a happy,
welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure
superior client care and maximum productivity of the veterinary medical team.

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• Maximize the number of pets seen by the hospital team through through a productive and efficiently run
hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital
visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them
about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
Assist incoming clients by completing the required documentation, entering all pet information and
history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing
prescription items per the veterinarian's instructions, selling retail products and scheduling future
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing
• Conduct administrative functions as necessary.
• Other job duties as assigned.
• Quality - The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we
support the responsibility of others.
• Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency - We use resources to the full, waste nothing and do only what we can do best.
• Freedom - We need freedom to shape our future; we need profit to remain free.
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Preventative care and OWPs

Client-provided location(s): East Point, GA, USA
Job ID: banfield-R-121192
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Work Flexibility

    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Flexible Work Hours
    • Four-Day Work Week
  • Office Life and Perks

    • Commuter Benefits Program
    • Pet-friendly Office
    • Casual Dress
    • Company Outings
    • On-Site Cafeteria
  • Vacation and Time Off

    • Leave of Absence
    • Paid Holidays
    • Paid Vacation
    • Personal/Sick Days
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Financial Counseling
    • Relocation Assistance
  • Professional Development

    • Promote From Within
    • Internship Program
    • Work Visa Sponsorship
    • Tuition Reimbursement
    • Mentor Program
    • Access to Online Courses
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Banfield Pet Hospital.