Product Manager - Manila, PH

Company Description

Balsam Brands is a global, eCommerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, the Philippines - and most recently, Windsor, Canada!

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes
• Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/

In 2023, Balsam International, our Regional Operating Headquarters in the Philippines, received the Great Place To Work recognition which is a testament to the People First culture that we have built over the years. 

At Balsam International, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam International is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, perform essential job functions, and receive other benefits and privileges of employment.

Job Description

Reports directly to the VP of eCommerce and responsible in developing our products and features to enhance the customer experience, as well as our business processes. You will be adept at using Agile methodologies to bring our products to life. You thrive both knee-deep in analysis, as well as with cross-functional collaboration, expertly managing expectations and communicating with your teammates.

What you’ll do:  

• Define story maps, author user stories, tasks, and bugs with a customer-centric eye
• Function as product owner, maintaining well‐groomed backlogs and artifacts; actively manage expectations by communicating statuses and timelines
• Participate in Agile ceremonies, attending daily Scrums, and facilitating backlog grooming, sprint planning, sprint review discussions, and sprint demos
• Partner with technology, business analysts, and key stakeholders to dissect requirements, understand risks, dependencies, and required resources, and develop/deliver against timelines that account for these
• Hold an in-depth understanding of and communicate the impact functional changes may have on the business
• Partner with the business to update, document, and train on new business processes as needed
• Data analysis using GA, Power BI, and Crazy Egg to understand user behavior and identify opportunities
• Perform competitive analysis and market research to inform features that support future growth
• Maintain and facilitate relationships with existing external vendors
• Support other efforts/initiatives as needed

What you bring to the table:  

• 8+ years of professional experience, which includes experience as a Product Manager and hands-on experience working in a B2C eCommerce environment
• Experience working with front-end and back-end development teams with an understanding of Headless framework with Microservices based architecture
• Experience authoring user stories in support of the Agile development process and prioritizing backlogs and working with cross-functional partners to understand trade-offs
• In-depth understanding of A/B testing and optimization best practices
• Strong interpersonal and communication skills and the ability to work well in a team-oriented environment
• Excellent project-management skills and attention to detail

Location: The Product Manager position is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must be open to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on the first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
• Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.