Duty Manager

About Us

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

About Your Opportunity

As a Duty Manager, you will control the day to day operations of all staff and fleet at location, including the coaching of counter employees to ensure that the Customer Service and Sales process is followed and the management of team members. This is a busy role that is critical to the operation!

• Marketing Avis Budget products and services through identifying to customer needs, maximising sale opportunities and meeting sales goals set by management.
• Ensure that vehicles for rent meet company standards for cleanliness, mechanical/body condition and roadworthiness
• Ensure that returned vehicles are checked for body damage and report where necessary
• Leading and managing the team on shift through sales coaching and mentoring
• Developing and fostering a harmonious team environment through counselling and resolving conflicts and disciplinary issues in accordance with the guidelines in collaboration with the Area Manager.
• Rostering and scheduling employees in order to match the needs of the business.
• Satisfying Net Promoter Score (NPS) and Client Service Incentive (CSI) targets set by location.
• Working efficiently and effectively in a team environment to maintain a culture of service excellence and accomplishing organisational goals under limited supervision.

• Demonstrated understanding & use of the Customer Service and Sales Process
• Experience in supervisory or leadership role with experience coaching employees
• Excellent verbal and written skills

• Knowledge of Workplace Health and Safety
• A Full Drivers' license is required and the flexibility to work to a rotating roster

• Salary + bonus + use of fleet vehicle
• Wellbeing programme incl. life insurance + discounted health insurance + superannuation options
• Access to Perkbox - discounts and offers with hundreds of retailers and big brands, including on cinema tickets , fitness classes , shopping discounts and much more
• Employee discounts on car rental across Avis Budget Group
• Employee Assistance Programme (EAP) provided by Converge - 24/7 support for your mental health and wellbeing