Introduction
Avanade Netherlands is looking for a flexible and dedicated person to support several clients and act as bridge between the (end)users of our clients and our technical support teams (L2/L3). Are you looking to work with the latest Microsoft technology and want to make a difference to our clients from the enterprise market? Then this opportunity might just be what you're looking for!
Come Join Us!
By joining Avanade's Modern Workplace practice as a Service Desk Engineer, you'll get the opportunity to operate at the forefront of technology, with access to best clients, on challenging and exciting projects. We're a diverse team, and we're proud of our culture that welcomes every individual. On our team, you'll find passionate, talented technologists with a humble, collaborative, and positive attitude. As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. Together we do what matters.
Want more jobs like this?
Get Science and Engineering jobs in Amsterdam, Netherlands delivered to your inbox every week.
What You'll Do
* You will work in a L1/L1.5 shared Service Delivery team and act as the first point of contact and form the main communication channel between the client and the IT organization.
* Because we work with this share service model, the clients you work for will rotate so you'll have the opportunity to experience multiple clients.
* You will communicate with users to collect necessary information for issue resolving, translate technical terminology into user-friendly language & vice versa.
* You will collaborate closely with our technical teams to escalate and resolve complex issues. You will be responsible for picking up & resolving incidents yourself and fulfill small service requests.
* You will participate in reporting and perform data analysis to continuously improve our service. There are several projects that have a 24x7 support model, mostly on standby for calamities. To facilitate, we rotate these shifts in the team, so everyone has a shift once in 7-8 weeks. Planning of this will meticulously take place considering personal agendas and mutual agreement. A positive side is it will bring additional financial benefits.
Skills and Experiences
Our clients work in a dynamic and digitalized world with decentralized services and multiple vendors across a variating mix of industries. While Avanade is delivering projects at these clients, we can also provide IT support.
Technologies used are:
* Microsoft O365
* Intune
* Autopilot
* Azure (DevOps)
* ServiceNow
The IT support within our clients is based on, and will make use of the ITIL v3/ ITIL v4 framework, Scaled Agile Framework, Prince II, DevOps, etc.
Beside these technical skills, you are fluent in Dutch and English.
About you
Characteristics that can spell success for this role:
* You have a flexible attitude towards outside office hours shifts and/or standby shifts.
* You can understand customer processes and issues and can communicate them back.
* You can multitask and work effectively under pressure.
* You enjoy and find it important to keep up to date with the latest developments.
* You want to put your knowledge into practice with our customers.
* You are looking for an organization where your development and well-being are central.
Enjoy Your Career
Some of the best things about working at Avanade:
* Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 8 hours per year for training and paid certifications)
* Real-time access to technical and skilled resources globally
* Dedicated career advisor to encourage your growth
* Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits [1] here.
A Great Place to Work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our [2] Inclusion & Diversity page.
Create a future for our people that focuses on
• Expanding your thinking
• Experimenting courageously
• Learning and pivoting
Inspire greatness in our people by
• Empowering every voice
• Encouraging boldness
• Celebrating progress
Accelerate the impact of our people by
• Amazing the client
• Prioritizing what matters
• Acting as one
Learn More
To learn more about the types of projects our Infrastructure team works on, check out these case studies:*
* [3] VentilatorChallengeUK manufactures 2 years' worth of ventilators in 12 weeks to help save lives
* [4] Landmark Information Group finds a new home for its data in the cloud
Interested in knowing what's going on inside Avanade? Check out our blogs:
* [5] Avanade Insights - exchange ideas that drive tomorrow's innovation
* [6] Inside Avanade - explore what life is like working at Avanade
References
Visible links
1. https://www.avanade.com/en/career/benefits
2. https://www.avanade.com/en-us/about-avanade/inclusion-and-diversity
3. https://www.avanade.com/en-gb/clients/ventilator-challenge-uk
4. https://www.avanade.com/en-gb/clients/landmark-cloud-native
5. https://www.avanade.com/en/blogs/avanade-insights
6. https://www.avanade.com/en/blogs/inside-avanade