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D365 CRM Technical Support Engineer

AT Avanade
Avanade

D365 CRM Technical Support Engineer

Introduction

Avanade is growing, and we seek passionate and driven technology professionals to join our Managed Services team delivering continuous value to our client's businesses.

Come Join Us

We are seeking an experienced Dynamics 365 Customer Engagement and Power Platform (D365 CE) engineer to join our team. The ideal candidate will have a good understanding of the D365 CE platform and possess a technical background. You will play a key role in supporting client solutions, providing evergreen services and delivering minor enhancements.

What You'll Do

* You will bring D365 experience to the technical delivery of enterprise scale solutions into secure cloud environments.
* You will be responsible for working closely with customers to provide a high touch managed services partnership model and ensure a great customer experience.

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Skills and Experiences

Technical skills:

* Your experience lies in Managed Services focusing on Dynamics 365 Customer Engagement and Power Platform (D365 CE)
* You are experienced across a variety of technologies that may include; C#, JavaScript, HTML/CSS, SQL, and ASP.NET to deliver top-notch CRM support.
* Ability to engage with clients and stakeholders effectively, understanding their support requirements and providing guidance with incident response.
* Strong analytical skills to troubleshoot issues and resolve, user-centric CRM issues.
* You will also seek to continually improve our clients' environments though evergreen practices and platform evolution.

About You

* You will be an Australian Citizen (preferably with existing security clearance) - This is due to our client base and projects
* You have good communication and interpersonal skills that will enable you to develop relationships with internal and external stakeholders and contribute effectively to our Managed Services organization.
* You will also possess analytical and problem-solving skills enabling you to be creative and innovative in the support of our clients.

Enjoy Your Career
Some of the best things about working at Avanade

* Opportunity to work for Microsoft's Global Alliance Partner of the Year (19 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
* Real-time access to technical and skilled resources globally
* Dedicated career advisor to encourage your growth
* Engaged and helpful coworkers genuinely interested in you

A Great Place To Work

As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees.

Create a future for our people that focuses on
• Expanding your thinking
• Experimenting courageously
• Learning and pivoting

Inspire greatness in our people by
• Empowering every voice
• Encouraging boldness
• Celebrating progress

Accelerate the impact of our people by
• Amazing the client
• Prioritizing what matters
• Acting as one

Learn More

To learn more about Avanade check out these links:

[1] LinkedIn

[2] Avanade Careers

References

Visible links
1. https://www.linkedin.com/showcase/avanade-australia/posts/?feedView=all
2. https://www.avanade.com/en/career/search-jobs#sortCriteria=%40job_area_of_expertise%20ascending

Job ID: Avanade2-10163
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
    • Adoption Assistance Program
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Happy Hours
    • Snacks
    • Holiday Events
    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
  • Professional Development

    • Leadership Training Program
    • Mentor Program
    • Internship Program
    • Professional Coaching
    • Access to Online Courses
    • Lunch and Learns
  • Diversity and Inclusion

    • Latinx founded/led
    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program
    • Unconscious Bias Training