As a CRM Functional Consultant, you utilise your in-depth Business Analysis skills and industry knowledge to design Dynamics 365 Customer Service and Power Platform based solutions to solve complex business problems. You will be primarily focused on leveraging your experience to design and implement Dynamics 365 and Power Platform solutions on complex projects in medium to large enterprises.
You are also seen as an expert within the Dynamics 365 community and you routinely share your knowledge on bleeding edge topics in community and internal events.
Key Role Responsibilities:
Day-to-day you will:
* Contribute across all phases of Avanade projects (e.g. Plan, Analyse, Design, Build and Test)
* Leverage your Business Analysis and Industry expertise to conduct Business Process Analysis, capture Business Requirements, Design and Implement CRM solutions
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* Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
* Design and Configure Dynamics 365 CE Solutions
* Partner with cross-functional technology and design teams to ensure consistent, positive client interaction and solution delivery
* Assist in sales activities and planning as required
* Travel as needed. You will be required to travel based on Project requirements.
Key Role Skill & Capability Requirements:
You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organisations forward through innovation.
Your technical skills include:
* Understanding of common Industry standard business practices supported by Dynamics 365 CE.
* Experience in Dynamics 365 CE, Power Platform (PowerApps Portal, Canvas and Model Driven Apps, Power Automate) and Common Data Service.
* Excellent understanding of Dynamics 365 Accelerators and ISV solutions including Healthcare, Financial Services and Not for Profit.
* Experience in implementing Marketing Automation, Sales, Customer Service, Connected Field Services and / or Project Services Automation and xRM solutions.
* Experience in a Software as a Service (SaaS) environment
* A solid understanding of Relational Database concepts.
* Experience working in both Agile and Waterfall delivery models.
About you
Your non-technical skills include:
* Human Centred Design
* Client management skills and the ability to work with customers to develop and manage an action plan.
* Consulting experience working with external clients.
* Ability to wear multiple hats on a project ranging from Business Analysis, Design, Testing and Training.
* Experience working with global/offshore teams on CRM technology implementation and maintenance projects.
* Excellent interpersonal, presentation and communication skills
* Bachelor's degree in business systems or related field
* MB-910: Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps
Enjoy your career
Some of the best things about working at Avanade:
* Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
* Real-time access to technical and skilled resources globally
* Dedicated career advisor to encourage your growth
* Engaged and helpful coworkers genuinely interested in you
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A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees.
Create a future for our people that focuses on:
• Expanding your thinking
• Experimenting courageously
• Learning and pivoting
Inspire greatness in our people by:
• Empowering every voice
• Encouraging boldness
• Celebrating progress
Accelerate the impact of our people by:
• Amazing the client
• Prioritizing what matters
• Acting as one