Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.
At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.
We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.
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Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.
The Director of Strategic Account Services is responsible for identifying, creating and managing owner and/or non-owner strategic clients to develop solutions, identify complementary products/services, define mutual goals, build awareness, oversee business engagement and support of overall strategic objectives. Business engagement includes all levels of leadership and the strategic level to the tactical/operational level. The results of effective strategic account services will be the strategic alignment and execution of product and project related initiatives, account satisfaction with current products and services, account retention, and the identification of additional business opportunities with existing accounts. The position requires the most current skills and knowledge, operates unsupervised and consults on the most complex projects. Must be viewed by the account as a trusted partner focused on ensuring mutual organizational success. Some travel will be required.
The Director of Strategic Account Services will be a leading force in driving efforts to help our account teams create sustainable growth. The successful candidate will provide strategic thinking and thought leadership to harness our collective Availity capabilities to inspire leaders and companies to innovate and transform. They will apply broad technical knowledge, with business acumen to support teams in developing compelling Availity value propositions that align with our customers' business strategies on digital transformation and cloud adoption. Furthermore, they will provide competitive and market insights on what products we need to enhance, build, or buy.
Sponsorship, in any form, is not available for this position.
Location: Remote, US
Why you want to work on this team:
- This is a high-profile role that will be a protector of Availity's revenue streams
- Be part of driving strategy and vision in order to drive success
- Lead a fun team that loves what they do and finds meaning in growing Availity, solving complex problems and has a ton of fun doing it
- Work for a leader that supports collaboration and empowers his team to get the job done
To be qualified for this position you:
- 7 years' experience in managing large (5MM member) health payers
- BA or BS in any field plus relevant job-related experience, MBA preferred or equivalent business experience with demonstrated results
- You have taken strategy to implementation and have a proven ability to define a clear vision and roadmap that is challenging, but achievable and motivating to our clients and associates
- Possess strong communication and excellent presentation skills
- Understand financial acumen to drive profitable growth
- Ability to build trust and approach problems from a curious, ready-to-learn perspective
- Proven track record in strong change management with the ability to lead a team effectively through ambiguity
- Work creatively and analytically in a time-limited, problem-solving environment
- Demonstrate love for technology and keeping up with the rapid advances
- Have a High Say / Do ratio
- Believe in integrity and ethics
You will set yourself apart with:
- Healthcare Technology experience
- Proven track record in people leadership and development
You will be:
- Working with account teams to build compelling vision statements, value-driven strategies, and position Availity as a differentiator
- Collaborating with accounts and working closely across the company to infuse the mentality of leaning in, new skill sets, and thought leadership to help solve the customer's need
- Championing a human-centered, entrepreneurial approach to strategic enterprise transformation within our account teams customers, and partners
- Anticipating the key decisions and change management needed to make progress, craft governance frameworks, and create the organizational alignment and momentum towards a vision
- Maintaining a high-level understanding of platform capabilities to advise and inspire teams and customers
- Continually monitoring and sharing emergent, disruptive trends in technology and business transformation
- Seeking out and acting on feedback from clients
- Creating dashboards per client on utilization, penetration of products, pursuit plans, and win strategies
- Serving as a role model and a developer of people to continue to grow at Availity
- Driving revenue and costs forecasts for your line of business
- Synthesizing insights from account teams, driving thought leadership, and developing recommended actions that will directly impact the growth of our company
Availity culture and benefits:
- Availity is a certified "Great Place to Work", a "Best Workplaces for Technology Companies", a "Best Workplaces for Women" and a "Best Workplaces for Millennials"!
- Culture is important to us and there are many ways for you to make your mark here!
- We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. "AvaiLadies", "Beyond Black", "HOLA", "Availity Pride", "VetAvaility" a Young Professionals Group and "She Can Code IT" a group for women in tech are some of the groups you can get involved in.
- Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
- We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
- We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
- Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc. Interested in furthering your education? We offer education reimbursement!
- Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
- Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.
Next steps:
After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.
Interview process:
- Recruiter Phone Screen
- Video Interview with the Hiring Manager
- Video Interview with HR Business Partner
- Panel Video Interview with Key Leaders in the Growth Organization
- Video Interview with Chief Growth Officer
Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.
Click the links below to view Federal Employment Notices.
Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers