Territory Renewals Specialist, ANZ

Job Requisition ID #

25WD88543

Position Overview

The Renewals Specialist for Territory is responsible for driving, forecasting, and closing renewals opportunities within the Territory region.
This role primarily works to drive renewals closure both directly with customers and through partner engagements day to day monitoring and management.
This role will also engage customers directly to drive the renewals opportunity to closure when needed.

Responsibilities

• Achieve assigned sales quotas to drive revenue growth
• Opportunity pipelines and forecast management for territory accounts
• May drive partner forecasting for territory business in some regions
• Provide deal-specific primary and secondary sales support, i.e., deal creation, development, presentation, negotiation, and closure
• Serves as an escalation point for all renewal issues that impact the customer's retention, and it is responsible for driving risk mitigation execution
• Identifies customer upsell and expansion opportunities
• Sales results reporting and analysis by customer segment, region, sales channel, and product
• Coordinate and execute collaborative channel partner, Territory sales, and customer sales meetings to increase renewals performance Experience in the software or SaaS sales or renewals environment
• Complexity: works to resolve complex issues and can exercise sound judgment in solution
• Negotiation: Undertake complex negotiations with customers and partners
• Influencing: Able to influence partners in driving the outcome of the right renewal

• Education Level: Bachelor's Degree or equivalent experience
• 3+ years of experience in SaaS sales, account management, or renewals, preferably with SMB customers
• Proven ability to manage a high-volume book of business with attention to detail
• Working knowledge of SFDC complex sales/renewals deals
• Data-driven and comfortable interpreting customer usage or behaviour metrics to guide strategy
• Proactive, resourceful, and resilient in overcoming objections

• 3+ years of experience in SaaS sales, account management, or renewals, preferably with SMB customers
• Proven ability to manage a high-volume book of business with attention to detail
• Strong communication and negotiation skills; able to handle challenging conversations professionally
• Experience working with CRM systems (e.g., Salesforce)
• Data-driven and comfortable interpreting customer usage or behavior metrics to guide strategy
• Proactive, resourceful, and resilient in overcoming objections and saving accounts