Job Requisition ID #
24WD77921
Position Overview
Autodesk Customer Technical Success team is looking for trusted advisers to help our Enterprise customers optimise their product investment and achieve measurable business outcomes.
If you've a proven customer focused approach to building strong relationships with Enterprise customers, you might be just who we need to help drive our customer success plans.
We are looking for a professional with Architectural, Construction, Civil Engineering experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with existing and future Enterprise Accounts across APAC based in Australia.
You will join Technical Account Management group within the Customer Success Organisation as part of our 2000+ person Worldwide Sales organisation reporting to Senior Manager, Technical Account Management, APAC.
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Technical Account Management group maximizes the success of and return on investment for our strategic customers. We do this by delivering professional and customised product services that help our customers achieve their business goals while maximising the use and adoption of our solutions.
Roles and Responsibilities
- Establish and maintain working relationships with customers as a technical trusted advisor, demonstrating thought leadership and product expertise to help customers be successful
- Innovating and delivering packaged service offerings to increase customer success and new product adoption
Minimum Qualifications
- Advanced knowledge of Construction/Infrastructure and BIM industry needs and workflows
- Bachelor's degree or equivalent experience in BIM, Architecture, Construction or Civil engineering
- Expert knowledge of Autodesk Revit/Civil 3d & Infraworks, Autodesk Construction Cloud in a production Environment
- Additional knowledge of Dynamo, Forge, Generative design
- 3 - 5 years Architectural Engineering, Construction, Civil or related field experience
- Effectively communicate complex technical details coherently to a live or virtual audience
- Enthusiasm and passion for technology and innovation
- Establish and maintain working relationships with customers as a technical trusted adviser, activities including customer interactions, regular internal account team planning meetings and executing activities in Customer Success Plans
- Demonstrate thought leadership and product expertise to help customers succeed
- Excellent team player, enjoying supporting and interacting with other members of a global, shared responsibility
The Ideal Candidate
- Courageous: You have hard conversations to get to better outcomes. Offer and respond to constructive feedback and speak out even when it's uncomfortable
- Impactful: You are committed to our customers' success and passionate about making a positive impact.
- Accountable: The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome. You do what you say and say what you do, take responsibility for good and bad results.
- You embrace uncertainty and flex to changing circumstances quickly, see opportunities where others see failure. You are committed to learning and growth
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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