Senior Experience Designer (Canada | Remote)

Job Requisition ID #

25WD90800

25WD90800, Senior Experience Designer

Position Overview
As a Senior Experience Designer, you work autonomously on complex, system-level problems with broad impact. You lead design initiatives that advance product strategy and customer outcomes while modeling best practices across research, design, and cross-functional collaboration.

In this role, you will champion the implementation of our internal tooling and platform for Customer Success employees and related business units, with a particular focus on the next-generation Customer Success Platform. Your expertise will be pivotal in supporting success planning services, including contributing to the release of new features as part of the Success Offerings program. By leveraging your design acumen, you will ensure seamless integration and user experience across these solutions.

• Design workflows, interactions, and interfaces with varying levels of fidelity to communicate with peers and partners
• Use insights derived from analytics and customer interactions to help inform business, research, and design decisions
• Help to plan and facilitate stakeholder interviews, customer interviews, and co-creation workshops
• Lead the development of personas, user journeys, user flows, wireframes, and prototypes
• Take an exploratory approach, considering the full range of opportunities across interactions, and third-party technologies to support both employee and customer experiences
• Work closely and effectively with product management, engineering, UX research, service designers, and Customer Success teams to ensure successful product development and services

• 8+ years of professional UX design experience
• Demonstrated leadership on cross-functional product teams
• Strong systems thinking and information architecture skills
• Experience shaping design strategy in ambiguous and fast-paced environments
• Track record of delivering impactful experiences that scale across users and markets

• Experience leading design in enterprise, data-rich, or multi-surface environments
• Prior work with complex domains or workflows (e.g., design & manufacturing, media & entertainment, AEC)
• Experience facilitating workshops and aligning stakeholders
• You Embody One ORBIT
• Strategic Craft (INGENIOUS / RELENTLESS): Defines and drives end-to-end design strategies. Uses systems thinking to build scalable, inclusive experiences. Raises the bar for usability and quality
• Product Leadership (BRAVE / OPTIMISTIC): Proactively identifies user and business opportunities. Uses data and research to influence product direction. Navigates ambiguity and proposes paths forward
• Collaboration & Influence (ONE AUTODESK / TRUSTED): Aligns stakeholders across functions through facilitation and storytelling. Advocates for users, partners, and the broader system.
• Mentorship & Uplift (TRUSTED):Supports the growth of others through critique, coaching, and knowledge sharing. Models constructive feedback and inclusive practices
• Values in Action: Embodies optimism and accountability while navigating complexity. Makes bold decisions in service of the customer and team. Champions inclusion and transparency
• You're brave in advocating for the user, even when it's difficult
• You're relentless in pushing for quality and clarity
• You lead optimistically, turning obstacles into opportunities
• You collaborate as One Autodesk, building inclusive, cross-functional partnerships
• You are trusted as a mentor and a leader who elevates others
• Leads design efforts for complex features or cross-product experiences
• Shapes strategy in partnership with peers and partners. Mentors others