Senior Customer Success Manager

Job Requisition ID #

25WD90315

ポジション概要

お客様第一のマインドセットを持ち、長期的な関係構築に情熱をお持ちですか？ 変化に対して前向きに取り組める方ですか？

もしこのような方であれば、日本拠点でのシニア カスタマー サクセス マネージャーを募集しています。Autodeskのエンタープライズ ビジネス アグリーメント（EBA）を締結しているお客様の長期的な成功を支援し、ビジネス目標の達成と製品の採用促進に向けた様々なサービスを提供していただきます。

このポジションは、お客様とAutodeskの双方にとって大きな影響をもたらすやりがいのある機会です。

真のカスタマーサクセスは「共感」と「信頼」によって築かれます。私たちの文化の基盤は「Customer First（お客様第一）」です。

EBA契約を締結しているお客様に対し、Autodeskの主要な窓口として、アカウント管理および関係構築を担い、スムーズなオンボーディングとサポートの調整を通じて、Autodeskソリューションへの投資効果を最大化することが期待されます。

主な業務内容：

• 短期間で最大のROI（投資対効果）を実現するプロジェクトや支援活動の優先順位付けを支援し、新しいソリューションの採用を加速
• 成功のための測定可能な基準を設定し、組織全体の方向性と整合性を構築
• 特定の主要顧客との間で戦略的なロードマップを策定・維持し、Autodeskソリューションの幅広い導入を支援
• 社内の専門家と連携し、お客様のビジネス・技術的課題をAutodesk製品・サービスや必要に応じたサードパーティ技術を用いて解決
• 信頼されるアドバイザーとして、深い傾聴と洞察の共有を通じてお客様との関係を強化
• レポート、提案書、ビジネス評価、推奨事項などのアカウント関連ドキュメントを作成・管理
• キーユーザーから経営層（CXO）に至るまで、主要顧客との密接な関係を構築・維持

必須条件：

• 顧客対応組織での3年以上のリーダーシップ経験
• 顧客への深い共感力、協調性、成長志向
• 顧客の成功を自分の成功と捉える姿勢
• 自発的に目標に向かって努力できる方
• 学びと変化に柔軟で、他者のサポートを素直に受け入れて活用できる方
• 説得・交渉・合意形成による影響力の発揮
• 継続収益型ビジネスモデルにおける価値ドライバーの深い理解
• 分析力とプロセス指向のマインドを含む優れた財務知識
• 周囲を鼓舞し、共感を呼ぶことができるクリエイティブなリーダーシップ
• 優れたコミュニケーション・プレゼンテーションスキル
• 日本語と英語でのビジネスレベルの会話力

歓迎条件：

• 製造、建築、建設、またはエンジニアリング業界への関心または理解
• 大手企業・グローバル顧客への技術・サービス導入経験、ならびに継続的な学習意欲
• 顧客および社内関係者の双方を巻き込む影響力とリーダーシップ
• SaaS（Software-as-a-Service）モデルにおける顧客管理や、価値創出の理解

Position Overview

Do you have a customer first mindset and passion for building lasting relationships? Do you thrive on change?
If this sounds like you, we are looking for a Senior Customer Success Manager based in Japan to help Autodesk's customers with Enterprise Business Agreements (EBA) drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. This is an exciting opportunity to make a meaningful impact on our customers, and Autodesk's, success.

Real Customer Success is built on empathy and trust. The foundation of our culture is Customer First!

Acting as the single point of contact for Autodesk and key customer stakeholders within EBA accounts, the CSM drives post-sale account management and customer relationship development while ensuring proper onboardings and coordinating support to maximize a customer's return on investment in Autodesk solutions.

Responsibilities:

• Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe
• Establishes measurable criteria for success and assists in building organizational alignment
• Develops and maintains a strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions
• Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required
• Build trusted relationships as a trusted advisor and become a valued advisor by sharing insights and listening deeply to customer needs
• Creates and coordinates account documentation including reports, proposals, business assessments, and recommendations
• Develops and maintains close relationships with key management sponsors within a select group of names accounts (from key users to CXO)

Minimum Qualifications:

• 3+ years in leading customer-facing organizations
• Strong empathy for customers, collaborative mindset and drive to grow
• You want to help and serve our customers: They win, so you win
• You're driven: No one needs to push you to excel; it's just who you are
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use
• Ability to manage influence through persuasion, negotiation, and consensus building
• Deep understanding of value drivers in recurring revenue business models
• Strong financial acumen including analytical and process-oriented mindset
• Enthusiastic and creative leader with the ability to inspire others
• Excellent communication and presentation skills
• Business fluency in Japanese and English

Preferred Qualifications:

• An interest of the manufacturing, architecture, construction or engineering industry
• Experience deploying technology or services with large enterprise or global customers and the desire for continuous learning and growth
• You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers
• Deep understanding of value drivers in recurring revenue business models
• Strong financial acumen including an analytical and process-focused mindset
• Understanding of Software-as-a-Service (SaaS) customer management
  
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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Client-provided location(s): Tokyo, Japan

Job ID: autodesk-25WD90315

Employment Type: FULL_TIME

Posted: 2025-07-18T16:03:25