Senior Customer Success Manager

Job Requisition ID #

25WD90315

Position Overview

Do you have a customer first mindset and passion for building lasting relationships? Do you thrive on change?
If this sounds like you, we are looking for a Senior Customer Success Manager based in Japan to help Autodesk's customers with Enterprise Business Agreements (EBA) drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. This is an exciting opportunity to make a meaningful impact on our customers, and Autodesk's, success.

Real Customer Success is built on empathy and trust. The foundation of our culture is Customer First!

Acting as the single point of contact for Autodesk and key customer stakeholders within EBA accounts, the CSM drives post-sale account management and customer relationship development while ensuring proper onboardings and coordinating support to maximize a customer's return on investment in Autodesk solutions.

Responsibilities:

• Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe
• Establishes measurable criteria for success and assists in building organizational alignment
• Develops and maintains a strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions
• Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required
• Build trusted relationships as a trusted advisor and become a valued advisor by sharing insights and listening deeply to customer needs
• Creates and coordinates account documentation including reports, proposals, business assessments, and recommendations
• Develops and maintains close relationships with key management sponsors within a select group of names accounts (from key users to CXO)

• 3+ years in leading customer-facing organizations
• Strong empathy for customers, collaborative mindset and drive to grow
• You want to help and serve our customers: They win, so you win
• You're driven: No one needs to push you to excel; it's just who you are
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use
• Ability to manage influence through persuasion, negotiation, and consensus building
• Deep understanding of value drivers in recurring revenue business models
• Strong financial acumen including analytical and process-oriented mindset
• Enthusiastic and creative leader with the ability to inspire others
• Excellent communication and presentation skills
• Business fluency in Japanese and English

• An interest of the manufacturing, architecture, construction or engineering industry
• Experience deploying technology or services with large enterprise or global customers and the desire for continuous learning and growth
• You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers
• Deep understanding of value drivers in recurring revenue business models
• Strong financial acumen including an analytical and process-focused mindset
• Understanding of Software-as-a-Service (SaaS) customer management
  
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