Senior Customer Success Manager

The Role

How can you contribute to our team and our organization?

Real Customer Success comes from the heart. The foundation of our culture is Customer First!

Acting as the single point of contact for Autodesk and key customer stakeholders within EBA accounts, the CSM drives post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer's return on investment in Autodesk solutions. The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk's customers innovate more quickly and gain a competitive advantage in the marketplace.

If you have the best customer management and business consultancy skills around and you are passionate about engaging your customers and expanding their usage of Autodesk solutions AND have impeccable relationship skills to create win/win environments for all parties that you work with - Let's talk!

Responsibilities

• Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe.
• Establishes measurable criteria for success and assists in building organizational alignment.
• Develops and maintains a strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions.
• Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required.
• Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise.
• Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed.
• Creates and coordinates account documentation including reports, proposals, business assessments and recommendations.
• Develops and maintains close relationships with key management sponsors within a select group of names accounts (from key users to CXO).
• Accountable for post-sale account management and drives account growth strategy with wider account team members (Sales, Delivery, ISM, PDG)

What you will need:

• Minimum 5+ years in leading customer-facing organizations
• Strong empathy for customers AND passion for revenue and growth
• You want to help and serve our customers: They win, so you win.
• You're driven: No one needs to push you to excel; it's just who you are.
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
• Ability to manage influence through persuasion, negotiation, and consensus building
• Background of post-sale and sales experience preferred
• Deep understanding of value drivers in recurring revenue business models
• Strong financial acumen including analytical and process-oriented mindset
• Enthusiastic and creative leader with the ability to inspire others
• Excellent communication and presentation skills
• Relevant Bachelor's degree

About Autodesk

Autodesk, Inc., the world's leading Software Company for the manufacturing, building, media and entertainment fields. As a global leader in 3D design, engineering, and entertainment software, Autodesk helps people imagine, design, and make anything and together create a better world. Autodesk accelerates better design through an unparalleled depth of experience and a broad portfolio of software to give customers the power to solve their design, business, and environmental challenges.

Life at Autodesk

Innovative. Rewarding. Respectful. These are words we hear every day from employees about life at Autodesk. We empower our customer with technology that impacts the world though better design and we start by empowering our employees to do their best work at home or in the office. We encourage employees to demonstrate their expertise, communicate honestly, and be a bit of a genius. Autodesk employees are free to share opinions and know that they will be respectfully listened to.

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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