Renewals, Specialist ACS

Job Requisition ID #

25WD90815

Position Overview
Retaining, expanding, and renewing our customers is one of our most critical objectives on the Renewals Team. We believe that sustained customer value, recurring revenue, and customer loyalty are key to our continued success. As part of our business model transformation, we've built aRenewals Team focused on managing the customer lifecycle, driving renewals, and supporting expansion opportunities through strong customer engagement.

We are a fun, driven, and successful team. The Sales Renewals Specialists' sole focus is to retain, expand, and renew customers. We do this by helping customers realize the value of their Autodesk investment, engaging them throughout the customer journey, and ensuring they return to us year after year. Our team manages the post-sales renewals process, supports customer onboarding and adoption efforts, and partners closely with internal teams to create a seamless renewal experience.

Responsibilities

• Reporting to a Sales Renewals Manager, the Sales Renewals Specialist plays a critical role in managing renewals and retention by proactively engaging with customers in a defined sales territory
• Responsible for a portfolio of several hundred customers, this role will interact directly with customers (primarily via phone and email) to ensure timely and successful renewals, primarily within the small business and very small business segments
• This role has a variable commission plan based on renewal rate, customer retention, and other performance metrics
• Partner closely with the broader Sales team to support territory planning, provide renewal forecasting, manage escalations, and identify growth or upsell opportunities
• Drive maximum customer value from Autodesk solutions by ensuring license utilization, addressing potential risks to renewal, and identifying expansion opportunities
• Understand common customer challenges and business objectives in order to effectively position Autodesk's value and ensure customer alignment with solution offerings
• Track and monitor key customer metrics, including usage data, contract timelines, and renewal risk indicators; translate this information into actionable renewal strategies
• Collaborate cross-functionally to resolve customer escalations and ensure a smooth renewal experience
• Contribute to customer engagement efforts such as scheduling product overviews, conducting customer check-ins, and participating in renewal outreach campaigns
• Support business growth by identifying upsell and cross-sell opportunities aligned with customer goals
• Maintain accurate and timely documentation of all customer interactions, renewal opportunities, and forecasting updates in Salesforce.com
• Develop strong internal and external relationships that contribute to customer retention and satisfaction
• Respond promptly and professionally to customer and partner inquiries
• Achieve and exceed daily outreach targets, contributing to the team's overall renewal rate and revenue goals

• 2-4 years of post-graduate experience in inside sales, renewals, account management, or customer success (preferably in software/SaaS)
• Proven success in a quota-carrying role with a focus on customer retention and renewals
• Prior experience in customer-facing roles
• Strong verbal and written communication skills in English
• Proficiency in MS Office (Excel, Word, Outlook, PowerPoint)

• Bachelor's degree (preferred but not required)
• Experience with Salesforce or other CRM platforms
• Background in roles related to sales, account management, customer support, or renewals
• Strong interpersonal and relationship-building skills across teams and customer segments
• Ability to manage multiple priorities in a fast-paced, dynamic environment
• Collaborative mindset and the ability to work effectively with sales and sales support functions
  
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