Manager, Customer Success Communications

Job Requisition ID #

26WD95006

Position Overview

Autodesk is seeking a collaborative, creative and energetic communications manager to support our customer service organization, including the Chief Customer Officer (CCO) with strategic business communications. This role will be based in AMER and will focus on supporting strategic Go-To-Market (GTM) communications that align with and amplify Autodesk's global growth and customer success strategies.

You will help develop and execute impactful employee and leadership communications (both internal and external) that clarify customer success priorities, support strategy adoption, and elevate leadership visibility across regions.

You'll be a part of the global Communications team and will work closely with colleagues across internal, external, and executive communications to ensure consistent and compelling messaging that advances Autodesk's vision and revenue strategy.

Location: Based in AMER, preferably in the Pacific time zone, with flexibility to work across time zones; quarterly travel may be required.

• Support the development and execution of communications strategies for 1) the CCO including internal, customer- and partner-facing communications and 2) the broader Customer Success organization that improve understanding of our business strategy and highlight critical priorities and initiatives
• Contribute to a well-organized and efficient communications approach-helping ensure all activities are planned and executed with sufficient lead time for input, collaboration, and refinement and include feedback mechanisms/ways to measure impact and effectiveness
• Contribute to planning and execution for key business level initiatives including organization-wide customer success strategy, organizational changes, strategic initiatives, and cultural programs.
• Help coordinate internal, customer- and partner-facing communications, events and activities (e.g., all hands meetings, town halls, written updates, digital channels) to boost employee engagement and reinforce Autodesk culture
• Work with customer-facing and internal stakeholders/partners to ensure communication aligns with GTM initiatives and reinforces clarity for customer-facing teams
• Contribute to GTM and company-wide communications projects, partnering across the Global Comms team during key business milestones

• 7+ years of progressive communications experience in an agency and/or global, matrixed organization (strong preference for both). Experience supporting GTM, Sales and/or Customer Success teams is desirable
• Excellent storytelling, writing, and editing skills, with an understanding of how, when and why to adapt approaches for different channels
• Experience using AI tools to enhance workflow efficiency is a plus
• Prior experience supporting senior commercial leadership or working within a SaaS environment is advantageous
• Proven ability to work effectively with senior stakeholders and cross functional partners and navigate fast-paced communications needs
• Proficient in executive presentation tools (PowerPoint), internal channels (Slack, Teams, SharePoint), external channels (LinkedIn) and visual storytelling methods
• Strong collaboration skills across global regions and functions