Job Requisition ID #
25WD89907
Position Overview
The Renewal Specialist plays a pivotal role in driving, forecasting, and securing renewals while ensuring exceptional customer experiences. This role focuses on minimizing churn risk, building strong customer relationships, and identifying opportunities for upsells and cross-sells. Collaborating with Customer Success and Sales teams, the Renewal Specialist supports customer retention and satisfaction, ultimately driving revenue growth
Responsibilities
- Develop and execute comprehensive renewal strategies to meet or exceed retention and revenue growth targets
- Identify opportunities to maximize customer lifetime value by understanding customer needs and delivering measurable value
- Build strong relationships with key customers, serving as a trusted advisor to ensure satisfaction and retention
- Partner with Customer Success, Sales, and cross-functional teams to drive customer growth and engagement
- Address potential barriers to renewal by mitigating risks and resolving customer concerns
- Track, analyze, and report key renewal metrics (e.g., renewal rate, churn, upsell opportunities) to senior management
- Continuously enhance renewal processes to improve the customer experience and operational efficiency
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Minimum Qualifications
- 5+ years of experience in Renewals & Customer Success within Software Solutions Sales
- Proven ability to achieve renewal quotas and reduce churn rates consistently
- Experience implementing Q+1 renewal forecast processes
- Strong analytical skills with expertise in reporting on sales results and customer segmentation across regions, channels, and products
- Track record of establishing effective review cadences with key partners
The Ideal Candidate
- Manages the end-to-end renewal process for public sector/Govt accounts, ensuring timely renewals and minimal churn
- Proactively engages with customers to understand their needs and address any concerns, fostering long-term partnerships
- Collaborates with Sales and Account Management teams to identify and pursue growth opportunities within accounts
- Maintains accurate renewal forecasts and tracks progress in Salesforce (SFDC)
- Effectively identifies at-risk accounts and proactively addresses issues to improve satisfaction and renewal rates
- Demonstrates strong negotiation and communication skills with extensive experience in Renewal Sales
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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