Customer Success Readiness Specialist

Job Requisition ID #

25WD90538

Position Overview

Are you passionate about empowering Customer Success professionals through meaningful, field-relevant enablement? Do you thrive on connecting with teams, understanding their priorities, and turning those insights into impactful readiness and onboarding programs.

Autodesk's Field Readiness team is looking for a Customer Success Readiness Specialist to support global CS field teams-including Customer Success Management, Technical Advisory and Customer Technical Success. In this role, you'll partner closely with field teams to uncover readiness needs, co-design readiness plans and support delivery and adoption of training programs. You'll also play a key role in change management-helping teams navigate transitions by reinforcing new processes, tools, and ways of working. You'll be responsible for driving the last mile of readiness-ensuring that content is timely, useful, and directly tied to the evolving priorities of CS practitioners on the ground.

Key Responsibilities:

• Build trusted partnerships with CS field teams to understand readiness needs and business priorities
• Conduct discovery interviews and informal feedback loops to shape enablement plans
• Develop, tailor, and deliver onboarding, training, and reinforcement content
• Support the rollout of new processes, tools, and initiatives by aligning content to field realities
• Collaborate with Program Managers and Instructional Designers to localize and scale enablement efforts
• Track adoption metrics and qualitative feedback to drive continuous improvement
• Serve as a readiness point of contact for specific segments or topics within CS

• Support change management efforts by helping CS teams understand the "why" behind new processes, tools, or strategies
• Act as a field advocate during transitions, collecting feedback and identifying friction points to inform program adjustments
• Reinforce change through targeted enablement touchpoints (e.g., follow-ups, job aids, FAQs, office hours)

• 2-8 years of experience in Customer Success, Enablement, Consulting, Program Delivery, or related roles
• Strong relationship-building and active listening skills
• Experience conducting discovery, gathering feedback, or needs analysis
• Ability to develop and deliver live or asynchronous training (slides, workshops, job aids, etc.)
• Clear, confident communicator with strong written and verbal English skills
• Comfortable with tools such as Zoom, MS365, Airtable, and LMS platform
• Experience supporting or facilitating change initiatives (e.g., tool/process rollout, role transitions, new ways of working)
• Comfort navigating ambiguity and guiding others through change with empathy and clarity

• Familiarity with CS workflows (onboarding, renewals, success planning)
• Knowledge of adult learning principles or enablement frameworks
• Ability to manage multiple concurrent requests and prioritize based on impact
• A collaborative mindset and enthusiasm for co-creating value with CS stakeholders
• Additional languages and/or global team experience a plus