Customer Success Manager, XR

Job Requisition ID #

25WD92115

Position Overview

Do you want the opportunity to be part of a startup-like environment and have a big impact on a new product? Are you looking to be at the forefront of innovative new technology that will ultimately help people imagine, design, and make a better world? If so, come join the Workshop XR team! Our mission is to help make all stages of the design process more seamless, easier to understand, while saving tens of thousands of dollars in the process.

We are seeking a Customer Success Manager who has extensive experience within the Architectural, Engineering, Construction (AEC) industry segments.

To be successful in this role you need to be passionate about AEC and the transformation that XR technologies bring to the industry. You are a relentless advocate for customer needs and have the desire to build product and technology awareness among customers, partners, and key stakeholders. You will also be working closely with the larger Autodesk management teams to ensure we are getting in front of the right people.

• Establish long-term relationships with our customers and ensure their success in the onboarding, guiding the customer through the evaluation stage with proof of concept toward pilot readiness
• Learn and understand customer workflows and help customers adapt them to better leverage Workshop XR
• Develop Customer Success plans and execute strategies to extend Workshop XR knowledge and usage
• Partner and collaborate with internal subject matter experts, marketing, and product teams to translate customer challenges into well-articulated onboarding materials, workflow solutions and best practices
• Help drive long-term success by partnering with customers to accelerate their business goals and enhance their return on investment (ROI)
• Partner with internal teams to shape and deliver customer-facing content and training both online and in person
• Collaborate on innovative approaches to engage customers and drive adoption
• Work with Marketing to source, refine and share enablement materials and quick-win customer success stories

• Business fluency in English and any Nordic language
• 4 Year Degree or equivalent experience

• 5 years of experience in a Customer Success role including implementations/onboarding, technical support, and general account management, preferably in a high-tech SaaS industry

• Ability to take a proactive approach to dealing with customers and users

• Strong interpersonal skills, detail-oriented, with excellent presentation and communication skills

• Self-starter and quick learner, with a passion for continuous learning and improvement

• Ability to work in a start-up fashion even within a big company (things will move fast)

• Empathetic and can relate to different perspectives

• Basic proficiency with CRMs, ticketing, and issue tracking systems

• You are peoplecentric; you want to help and serve our customers
• You are driven, eager to learn, adapt, and grow. You seek out help and put it to good use
• You are diplomatic and influential and excel at negotiation and consensus-building
• You have empathy for customers, understand their pain points and able to identify solutions