Customer Success Manager - Construction

Responsibilities

• Be accountable for the relationship health of a selected portfolio of accounts
• Develop Customer Success Plans, with documented value delivered
• Improve Autodesk Construction Cloud Adoption within these accounts by solving customer challenges with our technology. Thereby increasing Monthly Active Users, Projects and functionality in use
• Mitigate any churn risk and guide expansion discussions
• Become an expert in our Autodesk Construction Cloud Platform, in current functionality and roadmap

Minimum Qualifications

• 5+ years' experience in the Construction Industry or Construction Technology Industry - (i.e. Account Manager, Customer Success Manager, Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager)
• Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction Technology
• Experience communicating the value of technology and its features to customers
• Ability to travel when required
• Experience in building face-to-face relationships with customers

Preferred Qualifications

• ACC Platform or similar CDE and Construction/Project Management solutions knowledge might be helpful

About You

You are passionate about digitisation and progress in the construction industry

You are comfortable proposing and building processes that will allow our organisation to grow, and collaborate with numerous team members, both internally and externally on site or in the board room

You have a curious nature to uncover and understand customers challenges, industry trends and required workflows when adopting new technology and recommend best practices to increase and realise return on investment

Confidence to understand customer business use cases to provide product feedback from customers and contribute to product roadmap discussions

Excited by technology and happy to get into the product detail

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About Autodesk
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We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

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Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

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