Customer Success Manager - Autodesk Education

Job Requisition ID #

25WD92542

Position Overview

Autodesk Education Experiences (AEX) empowers the next generation of innovators by providing access to Autodesk tools, learning programs, and certifications. We are seeking a Customer Success Manager (CSM) to focus on Mid-Market educational accounts (e.g. universities and technical colleges) while also supporting territory-level initiatives, including partner-led and large-scale Fusion Fundamentals (FF) training.

This role combines traditional CSM responsibilities - onboarding, adoption, success planning, and growth - with strategic outreach to partners and educational networks. You will also participate in technical discussions or demos to help customers maximize the value of Autodesk Design & Make solutions, particularly Fusion.

You will report to the Senior Manager, AEX Field Engagement, and collaborate closely with Account Managers, partners, and internal teams.

Responsibilities

Customer Success (Mid-Market Accounts)

• Serve as a trusted advisor for Mid-Market educational accounts, helping institutions achieve measurable adoption and outcomes with Autodesk Fusion and other Design & Make solutions
• Develop and execute Customer Success Plans that include adoption milestones, ROI tracking, and strategic guidance
• Monitor usage, engagement, and adoption metrics, proactively identifying risks and opportunities for expansion
• Support customers with onboarding, technical discussions, and solution demos as needed
• Provide insights and feedback from customers to inform internal teams, product strategy, and program improvements

• Coordinate Fusion Fundamentals (FF) training with Autodesk Learning Partners, ensuring high-quality delivery and strong participation
• Identify and engage with large educational organizations, networks or partners to organize training events aligned with adoption goals

• Partner with Sales, Product, and Technical teams to align Autodesk resources with customer and territory priorities
• Advocate for customer needs within Autodesk, promoting solutions that drive meaningful educational impact

• 5+ years of experience in Customer Success, Education Technology, or related roles
• Proven ability to drive adoption of technology solutions within educational institutions or mid-market organizations
• Hands-on experience with computer-aided design and manufacturing (CAD/CAM) tools, preferably Autodesk Fusion
• Strong relationship-building, communication, and problem-solving skills
• Business fluency in English
• Ability to manage multiple accounts and territory initiatives simultaneously
• This role requires travel of up to 30% for customer meetings, training events, and partner activities across the UK, with occasional international travel as needed

• Industrial experience in relevant design and make industries
• Understanding of the Autodesk Design & Make ecosystem and how tools like Fusion support end-to-end workflows in education and industry
• Experience with partner-led programs, educational events, or SaaS adoption using platforms such as Salesforce or Gainsight