Customer Success Advisor

Responsibilities:

• Proactively engage with customers through outbound calling to ensure client satisfaction
• Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions
• Assist customers with onboarding new solutions and identify at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals.
• Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success milestones
• Drive a high-level of customer satisfaction and experience to ensure continued adoption of Autodesk products through value-add activities
• While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship

Minimum Qualifications:

• 2-5 years Customer Success/Account Management experience
• Customer facing at your core: Customer Empathy & customer mindset
• Ability to operate in a dynamic environment, which means multitasking as priorities evolve
• Collaboration and coordination across multiple stakeholders
• Salesforce proficiency

The Ideal Candidate:

• Curious
• Adaptable
• Collaborative

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $59,400 and $102,520. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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