Job Requisition ID #
25WD89129
Position Overview
As a Client Services Specialist, you will be a critical part of Autodesk's support, ensuring our customers' requests are actioned with care, and understanding. You will ensure that customer and partner problems are analyzed and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge. We ask that you be comfortable and proficient in Windows computers and Microsoft Office products. You will report to the Client Services Manager.
Location: You must be located in San Francisco Bay area. This is a remote position.
Responsibilities
- Ensure Autodesk customers have immediate access to all software products purchased which may include troubleshooting Autodesk back-office systems or using third-party tools to view customer's machine to determine cause of access issues
- You will communicate with customers/partners across multiple modalities, including phone, chat, and email (web and Outlook)
- You will respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfillment and more
- Provide information on Autodesk Account features and capabilities; conduct "how to" sessions with customers and partners
- Educate customers/partners on resources available to self-serve
- Create content in shared knowledge base for use by all internal Autodesk support resources, customers and partners
- Communicate and work with sales teams to address customer related issues and order questions. Work with sales for eStore sales campaigns and quarter-end activities such as order entry cut-off dates
- You will collaborate as a team player and provide feedback to colleagues
- Identify ideas for process improvements, system enhancements or automation to reduce efforts for customers and internal co-workers
- You will work varying shifts and overtime to meet business demands
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Minimum Qualifications
- Must be fluent in English and either Portuguese, Spanish, or French
- You will identify trends and propose solutions
- Comfortable working with technology such as PCs and core programs, and able to learn new platforms and tools in a Windows environment
- Creative and Innovative, applies understanding of processes towards addressing new problems or improving existing processes
- Research and investigation skills - ability to find and use information from different sources
- Pragmatic, comfortable asking questions and challenging the status quo
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $48,300 and $78,100. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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