Job Requisition ID #
24WD75880
Position Overview
Customer Success is looking for an Infrastructure Support Enablement Specialist to join our fast-growing, dynamic team and deliver training for the explosive growth of our multi-faceted Global Support Team. You will be responsible for designing and delivering support enablement programs and content across the organization to help our support organization reach its goals.
Responsibilities
- Deliver enablement training content for our Internal & Partner Support organization
- Design and revise enablement program content
- You will have ongoing conversations with the support team to identify what's working and what are their main challenges to inform best practices and training needs
- You will coach others on how to increase their support skills, and ensure behaviors are being cultivated
- Engage in creating support material, such as articles, PowerPoints, training videos, etc.
- Work with the Support Enablement Management, Marketing, and Partner network to help create tools, resources, and training to address the ongoing and ever-changing needs of the support teams
- Deliver continued education to empower the Support teams as they grow in their career
- Work with Support Enablement Management to prepare for and deliver new hire onboarding, follow-up training, and webinars
- Follow up with Support to ensure training is completed, and that material has been completed
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Minimum Qualifications
- Required: Expert Proficiency in Civil 3D - ReCap Pro, Infraworks, Navisworks, AutoCAD, Revit
- 3+ years of supporting training at a software company in a technical capacity
- Experience developing process guides or training modules for a broad audience
- Comfortable scheduling and leading training meetings, webinars, and other training programs, including follow up communication, scoring, and reporting
- Support team challenges and recommend/develop training solutions
- Proficient with Microsoft suite of products including Office and Teams
- Excellent verbal, written, and presentation skills
Preferred Qualifications
- Experience with International teams
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $83,600 and $144,320. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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