Billing Operations Manager

Job Requisition ID #

25WD92448

Position Overview

GCPay, an Autodesk Company, is seeking an experienced manager that is responsible for overseeing our ePayments department. This person will lead a team responsible for customer and subcontractor financial account onboarding, reconciling funding and payment issues that arise, training customers and providing support to our sales and onboarding teams as it relates to information on the GCPay ePayment offering. This is an exciting opportunity to drive significant impact in a growing business at Autodesk. This position offers remote work capability and has limited travel requirements.

Responsibilities

• Work directly with our payments partner, AvidXchange, to ensure smooth process for onboarding, compliance management and payments
• Liasson with GCPay Product Management team to enhance ePay offering. Future liaising with Autodesk Build Product team to guide development into Build if or when required
• Manage escalations from ePay specialists as well as GCPay customer support team
• Set goals and KPIs to measure success of the individuals and team
• Oversee team performance and growth including but not limited to coaching, mentoring, developing staff
• Build and nurture strong, long-lasting relationships with ePay clients, acting as a point of contract for escalations and strategic discussions

Qualifications

• Bachelor's degree or equivalent work experience
• 5+ years in US banking with knowledge of electronic payment methods including ACH, wire and demand wire
• Knowledge of US regulatory compliance for FBO accounts and money transmission
• Strong leadership and team management skills to motivate and guide
• Strategic planning and execution abilities to develop and implement effective ePayment strategies for adoption and growth
• Excellent cross-functional collaboration skills to work with other departments such as sales, marketing, product and customer service
• Ability to identify and solve complex problems, analyze data and make informed decisions
• Customer focused approach to problem solving with a desire to ensure every client experience is of the highest quality

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Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $101,800 and $164,560. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Client-provided location(s): Flexible / Remote

Job ID: autodesk-25WD92448

Employment Type: FULL_TIME

Posted: 2025-10-22T19:15:01