Activation Specialist - Fusion - English Speaking

Job Requisition ID #

25WD88293

Position Overview

Autodesk Customer Success is looking for highly motivated and detail-oriented Product Activation Specialist to join our dynamic team. In this role, you will be responsible for ensuring that our customers have a seamless and positive experience when activating their products. You will collaborate with cross-functional teams to develop and implement strategies that enhance product activation processes and improve customer satisfaction.

This person will work closely with existing and future Major Accounts across AMER. You will join Emerging Businesses Customer Success - a team that plays a crucial role in maximizing the success of and return on investment for our customers. We do this by helping our customers achieve their business goals while maximizing the use and adoption of Autodesk solutions.

• Serve as the primary point of contact for customers during the product activation phase to ensure customers are able to login, assign users and create projects.

• Establish and maintain working relationships with customers as a technical trusted advisor. Activities include customer interactions, regular internal account team planning meetings and executing activities in customer success plans

• Analyze activation data to identify trends and areas for improvement

• Taking a proactive problem-solving approach, including finding opportunities to optimize and streamline processes.

• Able to manage contacts, cases and collaborate effectively using Salesforce

• Fluency in English, additional languages are a plus

• Bachelor's degree or equivalent experience in Information Technology (IT), Network Architecture, or Engineering

• 5+ years of experience in related MFG/DM/PLM or IT field

• Knowledge of some Autodesk Products such as Fusion 360, Vault, and Fusion Manage

• Additional knowledge of 3D Modeling tools is valued

• Experience with cloud technologies is a plus

• Able to manage several projects at a time, setting the right priorities

• Proven ability to be flexible and learn quickly in a fast-paced environment

• Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience

• Enthusiasm and passion for technology and innovation

• Strong troubleshooting and analytical skills

• Emotional intelligence; ability to build and maintain strong relationships at all levels

• Must be flexible, decisive, self-motivated and proactive

• Comfortable with ambiguity and working through change while driving results

• Excellent team player, enjoying supporting and interacting with other members of a global, shared responsibility team

• Courage: The passionate self-belief and trust necessary to be bold and brave in one's actions to enable controlled risk-taking which allows positions to be challenged, thereby delivering strong results

• Speed: We strive to move as fast as our environment allows, empowering people to favor small sprints and course correction towards desired outcomes

• Accountability: The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome

• Simplicity: Having an approach and mindset to avoid unnecessary complexity and duplication; keeping things simple to achieve quicker outcomes

• Solving system-wide: Seek first to understand by asking questions that remove silos and organizational barriers, to establish a safe environment that supports cross-geo collaboration and communication to develop a shared vision enabling faster time-to-value adoption