ATS Scientific Products is searching for a Service Sales Specialist to join our growing team!
As Service Sales Specialist, you'll work hybrid selling service contracts and collaborating closely with our Customer Care team members, Service Managers and Sales Representatives to support pro-active dialogue and customer contact.
RESPONSIBILITIES:
- Contract Renewal management. Keep, cross-sell and up-sell contracts in current installed base under contract.
- Negotiate contracts for End Of Warranty/Warranty extension equipment.
- Realize additional revenue by generating contracts/service portfolio for customers with equipment not under contract.
- Partner and build long-term relationships with external customers.
- Manage external competitive pressures & discounts
- Discuss and negotiate contracts/service portfolio, conditions and discounts with customers in line with defined pricing and discounting rules; dynamically with the value selling required to win deals.
- High volume of customer contacts through phone and email each day (telesales), but visit key customers in case of significant quotation values / key accounts
- Give accurate sales forecasting (weekly and even daily)
- Utilize available CRM tools to research accounts and detect new business opportunities
- Define and report KPIs to measure initiatives' success (renewal rates, etc.).
- Partnerships with other company stakeholders to implement continuous improvement in sales process
- Support strategic initiatives for Service Sales development
- Work with Service Managers in countries - Liase for contracts/service portfolio negotiation.
- Work with Customer Service and Delivery - Operations to identify and support the implementation of new outbound Service initiatives
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EXPERIENCE / QUALIFICATIONS:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Previous Sales & quoting experience.
- 5 + yrs Sales experience.
- Excellent computer and communication skills on and off camera.
- Be knowledgeable about the product, willingness to attend training courses and watch training product videos as available and requested.
- Identify prospective customers, lead generation and conversion.
- Contact new and existing customers to discuss needs.
- Emphasize the features of products to highlight how they solve customer problems.
- Answer questions about the products.
- Negotiate prices and terms and prepare sales agreements.
- Collaborate with colleagues in many different sectors.
- Maintain contact lists and follow up with customers to continue relationships. Technical & communication sales skills.
- Proven experience in customer service communication and relationships.
- Relevant product and Industry knowledge.
- Experience with relevant software applications as applicable
EDUCATION:
- Bachelors Degree or relevant experience
REASONING ABILITY
- Excellent written and verbal communication skills
- Organization and planning
- Problem analysis and problem-solving
- Information management
- Acquire and maintain a knowledge of the internal business areas / segments and relevant products
- Develop and maintain relationships to his/her Service Sales colleagues, Technical Service members, Customer Care Team
- Develop and maintain relationships with all Network (internal, Sales, Marketing, Technical Services, and Business Unit)
- Persuasiveness
- Adaptability
- Innovation
- Judgment
- Decision-making
- Stress tolerance
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee is regularly required to talk and listen.
- The employee is regularly required to use color vision and work with computerized data.
- The employee is regularly required to stand, walk, and sit.
- The employee is occasionally required to lift up to 20 pounds.
- The employee is regularly required to use normal office tools, equipment and PC's.
WORK ENVIRONMENT:
The work environment characteristics described here are typical of those an employee might encounter while performing the essential functions of this job.
- Work is normally performed in both the office and the shop.
- The office environment is an interior office with air conditioning.
- The shop contains mobile equipment, machinery, and high voltages.
- The shop noise level is variable and may require hearing protection in some areas.
- The shop is heated when required but many areas are not air conditioned.
- Some shop processes use high voltage arcs or concentrated magnetic fields.
- The shop contains open flames and caustic chemicals.
- Some areas of the shop may be designated as hard hat zones.
HSE:
All employees have the responsibility to work in a safe manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner.
Employee responsibilities for Health, Safety and Environment include:
- Work in compliance with divisional health, safety and environmental procedures
- Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods
- Report any unsafe conditions or unsafe acts
- Report defect in any equipment or protective device
- Ensure that the required protective equipment is used for the assigned tasks
- Attend all required health, safety and environmental training
- Report any accidents/incidents to supervisor
- Assist in investigating accidents/incidents
- Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct
Salary Range: $63/K - $70/K
Why Scientific Products? The three parallelograms in our logo reflect our core company values: People, Process, and Performance. As part of ATS, Scientific Products leverages the ATS Business Model (ABM) to train, develop, engage, empower, and energize our people to make impactful changes in the organization. Our relentless focus on people is what continues to set us apart as a great place to build a career.
- We provide a wide range of innovative and high-quality scientific products that improve people's lives
- We offer a robust health and welfare benefits package that includes Life, Health, Dental, Vision
- We offer 401(K) including company match, Paid Time Off annually + Paid Holidays
- You will enjoy career Advancement Opportunities and Tuition Assistance to help you achieve your goals and continue your career growth
EEO and Affirmative Action Statement:
SP is an Equal Opportunity Employer, dedicated to a policy of non-discrimination in employment on any basis and takes affirmative action to ensure equal employment opportunities. It is our policy to provide our employees and applicants with equal employment opportunities in accordance with applicable laws and not to discriminate on the basis of race, color, religion, ancestry, national origin, age, marital status, sex, gender identification, sexual orientation, genetic information, political belief, pregnancy, citizenship, handicap or disability, status as a veteran or member of the U.S. military, or any other characteristic protected by applicable federal, state, or local laws. SP's Affirmative Action Plan is available through the HR Department and may be accessed during normal business hours.
Pay Transparency Nondiscrimination Provision:
SP will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. #INDSP