Solutions Engineering Manager, ITSM/ESM

Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We're looking for a dynamic team member & leader who will both teach and learn from all of us on the Solutions Engineering team. In this role you will report to the Global Head of Solutions Engineering.

In this role, you will:

• Lead a Solutions Engineering team
• Motivate and coach your team
• Prioritise and drive key results
• Work with your team to investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities
• Partner with sales management to align the SE team to sales goals
• Be a player/coach who works with your team on, and delivers deeply compelling presentations to customers and prospect
• Work with product management to advance Atlassian's product line and provide customer feedback

• You have 5-7 years of experience interacting with enterprise customers in a pre-sales or consulting leadership capacity.
• You also have knowledge of and experience within the ITSM/ESM domain for 3+ years.
• You're a proven team leader and motivator who can interpret complex problem statements, boil them down into simple solutions, and collaborate with prospects, channel partners, the Atlassian sales team and the broader SE team to foster success of the team & the individuals in your charge.
• You're equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences.
• You love to learn, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making clients successful