Solution Sales Executive - Service Management (ITSM and ESM)

Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, fast-growing software business with over 300,000 paying customers, hundreds of sales and implementation partners, and millions of users around the globe. Our culture is open, welcoming, collaborative, and passionately focused on our customers' success.

Our Solution Sales team builds and implements an effective sales strategy. They drive the adoption of select products and services to our largest customers. At the same time, we want the Solution Sales Executive to be a champion for our customers, providing feedback to our product and engineering teams and helping us optimise our customer experience. They will lead a territory comprised of named accounts and a geographic region, frequently working arm-in-arm with our own Account Managers, Solution Engineers, Channel Partners, Product and Marketing organisations.

There is simply not a more exciting and impactful strategic selling opportunity anywhere. Is this the opportunity for you?

What you'll do

• Expert Product Selling: Act as a knowledge leader in ITSM industry trends to inform sales strategies and positioning of Jira Service Management within large enterprise customers
• Sales Strategy Development: Collaborate with sales teams to develop and execute sales strategies that drive revenue growth
• Customer Engagement: Engage with customers to understand their needs and propose suitable solutions, focusing on value-based interactions
• Cross-functional Collaboration: Work with Account Executives, Marketing, Account Management, Product, and Partner Management teams to align on sales strategies and explore co-selling opportunities

Your background

• Minimum 7+ years of sales experience with Enterprise accounts
• Extensive experience in ITSM and ESM solution sales
• Strong understanding of industry trends and competitive landscape
• Ability to engage with C-level executives and technical audiences
• Proven track record of driving sales growth and achieving revenue targets

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Client-provided location(s): Flexible / Remote

Job ID: Atlassian-22844

Employment Type: OTHER

Posted: 2025-10-15T19:30:35