Pre-Sales Solution Engineer
Atlassian is looking for a Pre-Sales Solutions Engineer who is a Service Management subject matter expert that's passionate about being a product expert in the sales cycle, disrupting the Service Management market space, solving our customer's hardest business problems with our products and solutions, and helping close our enterprise deals. Interested? Read on!
Your pre-sales experience plays a crucial role in uncovering customer business needs by assisting them to qualify and adopt Atlassian Tools. Your discovery-driven consultative approach helps unlock customer challenges and champion new ways of working that guide teams toward adopting improved support practices. You'll help to frame customers' strategic direction, propelling them past their hurdles, unlocking additional value for the enterprise, and focusing on valuable outcomes. Through a partnership with other Atlassian team members, you will utilize your knowledge and experience in the area of Pre-Sales & Service Management to deliver value through prescriptive insights and methodologies. You'll serve as the tip of the spear in growing the reach of our technologies for new service management use cases and markets.
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If you're a top-performing enterprise pre-sales solutions engineer who is customer-obsessed and understands the role service management plays in making a business successful, this may be your dream job.
Job Summary
Atlassian is searching for a Pre-Sales Solutions Engineer passionate about solving our hardest customer problems and closing our largest enterprise deals. You'll partner with the enterprise sales team and channel partners to understand the needs of Atlassian's customers, strategize on how to navigate enterprise sales cycles, provide compelling solution-based demonstrations, support enterprise Proof of Concepts, and close business. You'll report to a Pre-Sales Manager on a diverse team.
Responsibilities Include:
- Partner with sales to participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be
- Probe for and identify additional opportunities for cross-product/solution expansion
- Investigate, discover, and assess client pain points
- Be a product expert of Atlassian software in the pre-sales process, showing the customer the value of the software and how it can change their way of working
- Have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams
- Lead compelling value-based demonstrations, both standard and customized
- Understand and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision
- Proactively create strong partnerships with assigned sales counterparts, regularly discussing current and upcoming opportunities and needs, bi-directional feedback on recent engagements, and ways to improve the selling cycle together
- Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management
- Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress
More about our team
You'll work alongside a globally distributed SE team, speaking with Global 2000 companies every day, collaborating with our sales teams to provide an Enterprise-grade experience to our customers. We're a get s#$% done distributed team, built on Atlassian's core values. If this mirrors how you want to work, then we are excited to have you join the team and help our company grow and change for the better.
More About You
We want a dynamic team member who will both teach and learn from all of us on the Solutions Engineering team. On paper, you have 8+ years of demonstrated ability to work with enterprise customers in a pre-sales, consulting, or delivery capacity. More importantly, you are a problem solver who can interpret sophisticated problem statements, boil them down into simple solutions, and collaborate with prospects, channel partners, and the Atlassian sales team to deliver new customers. You're equally comfortable in both a business and technical context, working with executives or talking shop with technical audiences. You love to learn, are open to giving and receiving feedback, tolerate failure and are passionate about making clients successful.
Still reading? You understand the process by which software gets defined, built, and deployed, and you have experience or familiarity with the Scaled ITSM solution spaces. As a bonus, you can wow us with your vision for how these solution spaces come together. If you have familiarity with Atlassian products great but not required!
Really want to win us over? Tell us about your experience using Atlassian tools in the wild.
Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $165,300 - $220,400
Zone B: $148,800 - $198,300
Zone C: $137,200 - $182,900
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
About Atlassian
The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To learn more about our culture and hiring process, explore our Candidate Resource Hub.