Product Manager - Sales Support AI and Automation

The "Product Manager - Sales Support AI and Automation" role is an individual contributor experienced in implementing automation and AI tools to improve efficiency in large SAAS companies. In this role you will work closely with our customer service and velocity sales teams to identify and implement AI solutions and automation into existing workflows to drive efficiency.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Drive the strategy, vision, and roadmap for automation and AI solutions in advocate processes and align them with company goals and objectives
• Partner with our internal technology teams to support and deliver new capabilities and system improvements that increase the efficiency and effectiveness of our Advocates
• Own requirements gathering process - create product specs that clearly identify problems, opportunities, goals, and metrics as well as use cases, and product requirements that help design and engineering teams develop solutions and measure success.
• Monitor project performance, track key metrics, and iterate on features to improve usability, functionality, and overall user satisfaction
• Act as a subject matter expert on automation technologies and AI applications, related to sales process, tools and applications, and support the evaluation of new vendors/tools
• Be the voice of Sales, working with IT to provide feedback from the field
• Actively research and experiment with new technology in the emerging AI apps space, and identify and test AI innovations in our existing tool stack. Be the evangelist for AI adoption.
• Build and maintain strong relationships with collaborators and executive management, to ensure alignment and drive successful outcomes.
• Work with stakeholders and vendors to help identify new use cases and areas to expand how we use existing tools like Salesforce, Intercom, etc.

• You're a strategic problem solver who can leverage both quantitative and qualitative data to inform your roadmap, and you have an interest in identifying both quick wins and big bets related to AI/automation
• You grow with cross-functional collaboration, partner effectively with stakeholders teams and influence the overall scaling of user adoption
• You are adept at deconstructing complex problems by applying your analytical and data-driven approach to finding solutions and partnering effectively with Sales, IT, Engineering, product marketing, ops leadership in defining and scaling programs
• You have deep experience in internal-facing/product roles, have emotional intelligence for customers and can tackle difficult, ambiguous projects

• 7+ years of professional experience, preferably leading sales or customer support related tools and systems for internal sales strategy/ops/support organizations
• Experience with automation tools like UiPath, Workato, Camunda, and familiarity with LLMs preferred
• Experience with and passion for the emerging AI tech space
• Experience working with customer facing communication tools such as chat bots is a plus
• Ability to quickly understand systems and technical concepts and an ability to jump into high-level process, tools and AI related conversations
• Ability to work independently with little or no supervision while maintaining a high level of efficiency, within a distributed remote and global organization
• Self-motivated and enthusiastic with shown creative and critical thinking capabilities
• General knowledge or previous working experience/exposure to sales, sales operations, or customer support.
• Strong influencing and communication skills. As an individual contributor, you will rely on lots of other people to help define the plan and get it executed, and be responsible for communicating roadmap updates to a wide stakeholder audience.
• Analytical thinking, backed up by a metrics-guided approach. You use data to frame, inform and guide the prioritization and decision making process, to manage the health of your projects through delivery, and to assess the success and impact once you are done.
• A process-improvement focused mindset - you're not happy settling for the status-quo and you're always striving for more.