Principal Product Manager - JSM Enterprise

Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is seeking a visionary and strategic Principal Product Manager to work on the Analytics & Reporting experience for Jira Service Management (JSM). In this role, you will help drive the evolution of JSM's analytics capabilities, delivering a world-class, AI-driven, and user-friendly reporting platform for enterprise customers. You will help set the product vision, help define strategy, and partner across engineering, design, and go-to-market teams to deliver actionable insights and industry-leading dashboards that empower our customers to make data-driven decisions.Responsibilities

• Help set Product Vision & Strategy: Define and communicate a compelling vision and strategy for Analytics & Reporting in JSM, aligned with Atlassian's broader goals and customer needs.
• Drive Roadmap & Execution: Own the product roadmap, prioritize initiatives, and deliver high-impact features that differentiate JSM's analytics experience, including advanced dashboards, actionable insights, and industry benchmarking.
• Customer Focus: Engage directly with enterprise customers to deeply understand their analytics needs, pain points, and workflows. Use these insights to inform product direction and ensure customer success.
• Cross-Functional Leadership: Collaborate with engineering, design, data science, and go-to-market teams to deliver scalable, flexible, and innovative analytics solutions.
• Leverage AI & Platform Capabilities: Champion the use of AI and Atlassian platform technologies to democratize analytics, automate insights, and enable self-service reporting for all users.
• Measure & Communicate Impact: Define and track key product metrics, communicate progress and impact to stakeholders, and iterate based on data and feedback.
• Mentorship & Thought Leadership: Mentor other product managers, contribute to the growth of the product management craft, and represent Atlassian as a thought leader in analytics and reporting.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Client-provided location(s): Flexible / Remote, Bangalore, India

Job ID: Atlassian-20457

Employment Type: OTHER

Posted: 2025-09-04T19:24:18