People Operations Team Lead, Global Mobility Operations

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Job summary

We're looking for a People Operations Team Lead to manage our Manila-based Global Mobility Operations team, which supports day‑to‑day mobility activity across AMER, APAC, and EMEA.

In this role, you'll lead a team of Global Mobility Operations Specialists in Manila and India that executes the core work of immigration, tax, and relocation. You'll be responsible for people leadership, capacity and workload planning, quality and risk management, and translating policy and vendor requirements into clear, scalable workflows.

• Directly manage a mainly Manila-based team of Global Mobility Operations Specialists with two team members based in India.
• Set clear goals and expectations aligned to Global Mobility and People Ops priorities.
• Provide ongoing coaching, feedback, and performance reviews, and create development plans for team members.
• Build an inclusive, engaged, high‑performing team culture that reflects Atlassian values.
• Support recruiting, onboarding, and training of new team members in Manila.

• Oversee day‑to‑day operational execution of immigration, tax, and relocation cases across AMER, APAC, and EMEA.
• Ensure cases are initiated, tracked, and closed in line with defined SLAs, compliance requirements, and vendor processes.
• Act as an escalation point for complex or high‑risk cases, partnering with regional Global Mobility SMEs and vendors.
• Monitor queue health and backlogs; proactively identify and resolve bottlenecks and aging cases.
• Ensure accurate and timely data entry, documentation, and record keeping across systems and tools.

• Forecast workload based on projected volumes, seasonal patterns, and upcoming initiatives (e.g., hiring ramps, M&A, policy changes).
• Allocate work across the Manila team to maintain coverage across time zones and balance priorities.
• Maintain visibility into individual and team capacity; proactively manage workload and burnout risk.
• Identify resourcing gaps and partner with leadership to recommend short‑ and long‑term solutions.

• Own the operational governance model for the Global Mobility Operations team, including processes, controls, and escalation paths.
• Define and maintain quality standards for case handling, documentation, and communication.
• Partner with regional SMEs to ensure regulatory compliance across APAC, EMEA, and AMER workflows.
• Monitor and mitigate operational risks (e.g., missed filings, SLA breaches, non‑compliance, data or invoice errors).
• Support internal and external audits, including data gathering and remediation actions.

• Take end‑to‑end ownership of operational workflows, identifying opportunities to:
  
  
  • streamline and simplify processes
  • standardise practices across regions where appropriate
  • reduce manual work and rework
  • improve employee and stakeholder experience
• Partner with Global Mobility leadership and People Tech to design, pilot, and roll out process and tooling improvements.
• Turn policy and vendor changes into clear procedures, training, and documentation (SOPs, playbooks, internal guides).
• Contribute to knowledge management so the Manila team can operate consistently at scale.

• Translate vendor expectations (e.g., Vialto, Weichert and other partners) into clear SLAs and internal team practices.
• Coach the team on effective vendor coordination, escalation management, and data/reporting accuracy.
• Work closely with:
  
  
  • Regional Global Mobility SMEs (AMER, APAC, EMEA)
  • Legal, Finance, Payroll, Procurement, Talent Acquisition, and other People Ops teams
• Support monthly or quarterly reporting on operational performance, risks, and improvements for Global Mobility leadership.