Overview
We're looking for a Lead Product Designer to join the JSM Design Team, designing solutions that reimagine how internal teams access help for other teams within their organisation.
Your future team
You'll be a member of an accomplished team of Product and Content Designers, all motivated by the mission to unify the help experience across all channels.
Your team will reimagine how a service desk's channels best serve all teams' needs beyond traditional web channels. Think conversational chat experiences made more efficient with AI. This is an exciting, high-priority product space with plenty of room to flex your design skills and influence the future direction.
What you'll do
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- Jump in and create a channel vision while planning and driving work forward with your direct team. This exciting, multi-faceted project requires an accomplished lead with skills in strategic design, information architecture, interaction design, and a systems approach to interface design.
- Make a substantial impact at scale. We have more than 10M users worldwide, and teams large and small depend on our software to do their work. As a lead designer, you will be involved in everything from problem definition to research to UI implementation.
- Ownership and autonomy across the entire design process. As a lead you will not just design individual features, you'll define the long-term strategy of an exciting and important areas of our business.
- Collaborate with some of the smartest (and nicest) people in the industry. Day-to-day you'll work within a diverse product team, collaborating with Engineers, Product Managers, Content Designers, Marketing Experts, and Analysts.
- Be a true champion for our users. We take design seriously, and following one of our core values, ("Don't F the Customer") we're on a mission to become an experience-led company. We want to make our customers love how easily our products help them.
- Contribute to a vibrant team culture, inspiring a team of diverse talents to do the best work of their life. Some days this might be something fun and social. On other days you may mentor another designer on how to increase the impact of their work.
- You will report to the Head of Design and collaborate with an Experience Design Manager in JSM.
Your background
- 8+ years of professional UX/product design experience, implementing user-centred design methods and best practices to design impactful solutions to challenging problems
- Passion for story-telling, the ability to bring design direction to life with compelling narrative
- Experience balancing customer needs with business goals, market viability, and technical feasibility
- The ability to measure success with qualitative and quantitative methods
- Mentor, grow and support a team of designers
- A high level of proficiency designing with tools such as Figma.
- Loves attention to detail in regards to visual design, composition, interaction design, micro-interactions, and micro-animation.
Great to have
- Domain knowledge in service management or customer support processes.
- Experience shifting Enterprise grade experiences into a consumer-grade design
- Experience in the role of a UX architect.
Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.