Head of Advisory Services - AMER

Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

About Atlassian Advisory Services

Atlassian Advisory Services is a globally distributed team of trusted advisors, partnering with enterprise customers to accelerate adoption, drive transformational change, and maximize the value of Atlassian solutions. We deliver high-impact consulting, implementation, and enablement services across the customer journey, supporting some of the world's most complex organizations.

Role Overview

The Head of Advisory Services AMER is accountable for the end-to-end management and growth of the Advisory Services practice across the Americas. This senior leadership role is responsible for delivering high-quality services aligned to customer outcomes, building and developing a high-performing team, and driving commercial success through effective sales and operational management.

• Practice Leadership: Own the strategy, delivery, and continuous improvement of Advisory Services in the AMER region, ensuring alignment with global objectives and customer needs.
• Team Management: Lead, mentor, and develop a team of managers and senior consultants, fostering a culture of high performance, talent development, and career growth.
• Customer Success: Ensure services are delivered at a high quality, driving measurable customer outcomes, adoption, and satisfaction.
• Sales & Growth: Partner with Sales, Account Management, and Customer Success to build a robust pipeline, drive bookings, and expand Advisory Services with new and existing customers.
• P&L Accountability: Manage the regional P&L, ensuring profitability, operational efficiency, and achievement of financial targets.
• Stakeholder Engagement: Build strong relationships with internal and external stakeholders, including executive sponsors, partners, and cross-functional teams.
• Operational Excellence: Oversee resource planning, utilization, and delivery processes to ensure scalability and consistency.
• Innovation: Contribute to the evolution of Advisory Services offerings, methodologies, and best practices based on customer feedback and market trends.

• A growing pipeline of Advisory Services sold to new and existing customers.
• A high-performing team delivering on customer and business objectives.
• Regional P&L meeting or exceeding profitability expectations.

1. Build an effective pipeline to meet or exceed sales bookings targets.
2. Develop and retain a high-performing team, ensuring individual and team metrics are met.
3. Deliver high-quality services that drive customer adoption, retention, and satisfaction.

• 10-15+ years in advisory/professional services, including experience as a practice leader or head of professional services.
• Proven track record managing large, distributed teams and developing leaders ("leader of leaders").
• Strong commercial acumen with experience in P&L management, sales forecasting, and driving growth.
• Deep understanding of enterprise customer needs, consulting delivery, and change management.
• Excellent people management, talent development, and stakeholder engagement skills.

• Experience with Atlassian products or similar SaaS/enterprise platforms.
• Background in professional services, customer success, or portfolio leadership.
• Ability to operate in a fast-paced, high-growth, and evolving environment.