Content Lead, Value Management Office

Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

The Value Management Office exists to infuse all interactions and engagements towards the fulfillment of the customers' strategic business needs with joint ownership of their long term success

Core Principles:

1. Facts, structure, depth, and perspective are words to live by
2. Own and defend the customers' business outcomes at every stage of the cycle
3. Position and pursue strategic and courageous engagements together with customers
4. Play the long game with internal and external stakeholders ("always leave them better than you find them")
5. Create beautiful work
6. Think and execute like a practice ~ repeatable success
7. Be the tip of our strategic and enterprise motion and lead the formation of narratives that drive Atlassian forward

• Own the tooling, content, infrastructure, guidance, and OKRs necessary for the VMO to be successful
• Scale value management by partnering with internal organizations spanning Marketing, Customer Success, Implementation and Consulting, Ecosystem and Partnerships, Research and Insights, Product Engineering, etc.
• Build direct to customer channels and platforms to develop our direct outcome oriented customer approach

• Envisage, present, and finalize critical workstreams to scale value management across Atlassian
• Build a deep understanding of customer operations, business processes, and strategic objectives to anticipate and proactively address complex business needs.
• Coach and mentor others in the organization on best practices for executive engagement and customer-centric thinking.

• Expertly analyze complex financial data to uncover strategic trends and drive high-impact decisions for both Atlassian and its customers.
• Innovate in crafting comprehensive business cases for diverse, ambiguous scenarios, and elevate the team's analytical skills and quality.

• Own the value framework of the entire organization's capabilities and beyond to power all customer interactions at scale
• Integrate diverse viewpoints to develop holistic, innovative solutions that optimize linkages between customer organization structure, people, process, and technology.
• Guide teams in navigating ambiguity and synthesizing complex data to uncover root causes and strategic opportunities within customers.

• Craft high-impact presentations that distill complex information into strategic insights, ensuring customer executive focus on key priorities.
• Deliver compelling, executive-level value narratives guiding customer decision-making and fostering alignment across senior leadership.
• Exhibit poise and influence with executives, confidently navigating complex discussions and presenting strong business cases.

• Lead the development of VMO strategy and solutions ensuring the organisation is seen as a leader in Value Management practices.
• Create an environment that fosters innovation by encouraging others to share and build on new ideas and solutions.

• Build impactful relationships across Atlassian, leveraging partnerships and a strong network to ensure the VMO achieves its key business objectives and plays a key role in driving customer success.
• Operate as a senior trusted advisor to customer CxO executives and Atlassian leaders.

• Actively develop and present externally thought leadership that articulates the value of Atlassian solutions for customers.
• Support the enablement of field teams around Value Based selling.
• Mentor and coach junior team members, fostering a culture of collaboration, learning and development.

• Lead the practice team including content, tooling, enablement, and engagements across the globe
• Set the standard for continuous learning and development
• Package and communicate the performance of the VMO to all relevant stakeholders

• 9+ years of experience in value consulting, management consulting / strategy consulting, quantitative research and analysis, with exposure to cloud technologies and digital transformation initiatives
• Extensive experience in value management and proven track record of leading complex, cross-functional content streams across a broad range of customer industries.
• Mastery in financial modeling, business case development, and value articulation at the customer executive level.
• Exceptional communication, executive storytelling, presentation and stakeholder management skills.
• Demonstrated ability to drive innovation, influence senior leaders, and foster collaboration in complex environments.
• Demonstrated commitment to build, operationalize, and exemplify the practice operating model
• Desire and drive to create value management infrastructure through customer engagements to drive Atlassian's sales transformation

• Familiarity with Atlassian's solutions
• Experience with workflow management tools, service management tools or collaboration tools
• Prior experience of supporting a value practice